Experienced Customer Service Agent – Automotive Subscription Platform
At arenaflex, we're revolutionizing the way people experience mobility. As a leading independent platform for car subscriptions, we offer a seamless and hassle-free service that caters to over 30 brands. With just a few clicks, customers can subscribe to a car that's delivered right to their doorstep within a few days. Our comprehensive service includes insurance, financing, registration, taxes, and maintenance, making us the go-to choice for those seeking a stress-free driving experience. At arenaflex, we're not just about cars – we're about making a positive impact on people, businesses, and the planet. Our mission is to take a leading role in shaping the future of mobility, and we're looking for talented individuals to join our team.
Your Role
As a Customer Service Agent at arenaflex, you'll be the primary point of contact between our company and our customers. Your role will involve handling phone calls and responding to written inquiries to provide exceptional customer experiences. With your high level of service orientation, you'll contribute to our team's goal of delivering the best customer service in the industry.
Why arenaflex?
* This position is based in Munich, with the flexibility to work remotely or from home (within Germany). With prior agreement, you may also work from an EU country for a specified period.
- arenaflex has immense growth potential, offering you the chance to develop quickly in a high-motivating startup environment with challenging projects and cross-functional teams.
- We provide an annual training budget of €1,500 to help you improve your English skills or acquire new abilities.
- If you'd like to drive your own arenaflex car, you'll be eligible for a discount.
Your Goals
* As a central point of contact, you'll support our private and business customers with all general inquiries and complex cases, from the subscription process to vehicle return.
- You'll work closely with other teams to find the best solutions for our customers.
- You'll actively contribute to improving our services and processes with your ideas.
Your Profile
* While prior customer service experience is beneficial, it's not essential. If you've worked in another field or are looking for a new challenge, you're welcome to apply. We'll provide the necessary training to help you succeed.
- You're communicative, empathetic, and enjoy helping others.
- You're proactive in addressing problems and finding solutions with determination.
- You're curious, eager to learn new things, and open to understanding different issues and people.
- Even in turbulent situations, you remain composed and find practical solutions.
- You possess excellent German language skills on a native level in both spoken and written form. Additionally, you're proficient in English.
Join the arenaflex Team
If you're excited about the opportunity to grow with arenaflex, apply now with your resume and relevant documents. Anna, Davide, and Hannah look forward to receiving your application!
Equal Opportunities for All
arenaflex is committed to providing equal opportunities for everyone. We welcome and celebrate diversity and strive to create an inclusive work environment for all employees. We're open to applications from individuals of all ages, skin colors, origins, ethnicities, religions, genders, sexual orientations, gender identities, and expressions, family statuses, or other protected characteristics. Apply for this job