Experienced Product Manager (Customer Onboarding / KYC) – Contract
Job Type:
Contract
Location:
London, UK (Hybrid)
About arenaflex:
arenaflex is a leading innovator in the digital landscape, pushing the boundaries of what's possible in the world of technology and customer experience. As a forward-thinking company, we're committed to delivering exceptional products that meet the evolving needs of our customers. Our team is passionate about building world-class experiences that drive growth, innovation, and customer satisfaction.
Job Description:
We're seeking an experienced Product Manager with a strong software development background to join our team in London. As a Product Manager, you'll play a critical role in shaping the future of our customer onboarding and KYC experiences. You'll work closely with our engineering, UX, compliance, and business stakeholders to define, prioritize, and deliver scalable solutions that accelerate customer activation.
About the Role:
As a Product Manager, you'll own the strategy and delivery of seamless, compliant onboarding flows, balancing regulatory requirements with an exceptional user experience. You'll be responsible for the end-to-end product lifecycle, from discovery to launch and iteration. Your expertise in software development and technical details will enable you to collaborate effectively with engineering teams to deliver high-quality, performant web application features.
Key Responsibilities:
* Own the end-to-end product lifecycle for KYC and onboarding features: discovery, roadmap, specifications, launch, and iteration.
- Collaborate with engineering teams to deliver high-quality, performant web application features, hands-on with technical details and trade-offs.
- Integrate and manage 3rd-party KYC / ID verification platforms such as Onfido, Alloy, Jumio, or equivalent.
- Design onboarding journeys that minimise drop-off and increase activation rates, leveraging data to optimise flows.
- Ensure all workflows meet relevant regulatory compliance (GDPR, LGPD, local ID laws).
- Work with UX to build frictionless, brand-consistent user experiences.
- Define success metrics (activation, conversion, time to onboard) and drive improvements against targets.
- Run daily stand-ups and sprint planning with engineering teams, ensuring velocity and delivery transparency.
What We're Looking For:
* Strong software engineering foundation: You've previously worked as a developer or in a very technical PM role, comfortable discussing architecture, APIs, and scalability.
- Proven experience managing KYC, onboarding or similar regulated web application products (fintech, trading platforms, digital banks, e-commerce with AML requirements).
- Skilled at integrating 3rd-party compliance or identity platforms (Onfido, Alloy, Trulioo, etc).
- Excellent understanding of building user journeys to maximise conversion and reduce drop-offs.
- Familiar with global data privacy frameworks (GDPR, LGPD, etc).
- Strong communicator with ability to coordinate across engineering, UX, compliance, and executive stakeholders.
- Experience working in agile environments (scrum/kanban).
Nice to Have:
* Experience in emerging markets or multi-country product rollouts.
- Familiarity with fraud detection tools and policies.
- Knowledge of payments or post-onboarding flows (account funding, first transaction).
Why Join arenaflex?
* Collaborate with a talented team of innovators and experts in the field.
- Work on high-impact projects that drive growth and customer satisfaction.
- Enjoy a dynamic and flexible work environment with opportunities for growth and development.
- Receive a competitive compensation package, including benefits and perks.
- Contribute to a company that prioritizes diversity, equity, and inclusion.
How to Apply:
If you're a motivated and experienced Product Manager with a passion for building world-class customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job