Disability Payment Administrator
Sun Life Québec is a leading provider of health benefits in Canada, dedicated to supporting the health care needs of millions of Canadians. The Disability Payment Administrator will assist clients with disability benefit processes, ensuring a smooth experience and promoting health improvements.
Responsibilities
- Process Plan Member Update Forms and extend Disability benefits
- Help clients through the CPP/QPP Application process
- Follow up with clients for part time earnings
- Prepare and close LTD files that reach expiry
- Review and update Power of Attorney/Authorization information
- Address and EFT changes
- Investigate returned mail
- Handle inbound and outbound calls
- Create an environment that promotes team member accountability and autonomy
- Represent Sun Life professionally, internally and externally, and work well with partners and clients
- Identify and suggest opportunities for process improvements
Skills
- Stellar customer service skills that puts the client first
- Demonstrate active listening skills towards our Plan Members and Plan Sponsors
- Exceptional time management and organizational skills
- Outstanding communication skills – written and verbal
- Thrive in a fast paced, high-volume production environment
- Ability to take initiative and demonstrate sound judgement
- Show resilience when taking on new responsibilities or handling difficult situations
- Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
- Teamwork and collaboration
- Occasional over time is required during periods with high incoming volumes in order to meet client expectations
- Bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec
Benefits
- Comprehensive benefits
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
Company Overview