Experienced Customer Content Manager – 3D Visuals Implementation and Technical Service
At arenaflex, we're revolutionizing the way global businesses showcase their latest consumer electronics on their websites. As a Customer Content Manager, you'll play a pivotal role in bringing our cutting-edge 3D visuals to life on client websites, working closely with our team and customers to resolve technical issues and ensure seamless implementation. If you're a meticulous, enthusiastic individual looking for a challenging and rewarding role that combines technical expertise with excellent communication skills, we'd love to hear from you.
About arenaflex
arenaflex is a high-growth, successful scale-up that's passionate about innovation and customer satisfaction. Our team of over 15 nationalities is dedicated to fostering a work environment that's friendly, open, and flexible, where everyone feels comfortable being themselves. We welcome people from all backgrounds and walks of life, and we're committed to ensuring everyone on our team feels respected and valued.
Job Summary
As a Customer Content Manager at arenaflex, you'll be responsible for:
- Liaising with colleagues and customers to resolve technical issues related to 3D visuals implementation on client websites
- Utilizing our custom-built CMS platform to manage and deploy 3D visuals
- Collaborating with the Customer Success team to ensure seamless customer experience
- Providing technical support and guidance to customers and internal stakeholders
- Staying up-to-date with the latest developments in 3D visuals and web technology
Key Responsibilities
* Technical Service Management: Provide technical support and guidance to customers and internal stakeholders to resolve issues related to 3D visuals implementation on client websites
- 3D Visuals Implementation: Utilize our custom-built CMS platform to manage and deploy 3D visuals on client websites
- Customer Collaboration: Liaise with colleagues and customers to ensure seamless customer experience and resolve technical issues
- Technical Knowledge: Stay up-to-date with the latest developments in 3D visuals and web technology to provide expert advice and support
- Communication: Communicate effectively with customers, colleagues, and internal stakeholders to ensure clear understanding and resolution of technical issues
Essential Qualifications
* Near-native English, both written and spoken
- Friendly, punctual, and detail-oriented
- Quick learner
- Familiarity with web technology and CMS platforms
- Experience working with 3D visuals or similar technologies
Preferred Qualifications
* Knowledge of a major world language in addition to English
- Familiarity and affinity with consumer electronics
- Affinity or experience with web development
- Experience working with a CMS platform
Skills and Competencies
* Technical expertise in 3D visuals and web technology
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively as part of a team
- Strong problem-solving and analytical skills
- Adaptability and flexibility in a fast-paced environment
Career Growth Opportunities and Learning Benefits
* Unique chance to be part of a high-growth, successful scale-up
- Awesome team of passionate colleagues with over 15 nationalities
- Flexible working hours and remote work options
- Salary range: ~ €13.25 - €14.25/hour
- Paid self-development time: Spend 10% of your working hours on the educational activities of your choice
- 25 paid vacation days (based on 1FTE)
- Travel expenses covered
- Shiny new work setup (gaming/ultrabook laptop and 2 additional 27" monitors), plus Spotify Premium (or similar) and your choice of headphones
- Growth potential within the company; grow with us!
Work Environment and Company Culture
* arenaflex is a remote-friendly company that values flexibility and work-life balance
- Our team is passionate about innovation and customer satisfaction, and we're committed to fostering a work environment that's friendly, open, and flexible
- We welcome people from all backgrounds and walks of life, and we're dedicated to ensuring everyone on our team feels respected and valued
Compensation, Perks, and Benefits
* Salary range: ~ €13.25 - €14.25/hour
- Paid self-development time: Spend 10% of your working hours on the educational activities of your choice
- 25 paid vacation days (based on 1FTE)
- Travel expenses covered
- Shiny new work setup (gaming/ultrabook laptop and 2 additional 27" monitors), plus Spotify Premium (or similar) and your choice of headphones
How to Apply
If you're a motivated and enthusiastic individual who's passionate about 3D visuals and customer satisfaction, we'd love to hear from you. Please submit your application, including your CV and a motivation letter, before June 26th. Don't forget to mention the word
DELICACY
and tag RMzguNjguMTM0LjE5NA== when applying to show you've read the job post completely.
Our Recruitment Pipeline
* Initial review: When you submit your application through our website, it undergoes an initial review.
- Video call: If we feel there's potential for a fit, we'll plan a video call with you and the head of the Customer Success team, Peter Dobbe. This is a chance for us to learn more about you and for you to ask any questions you might have.
- Interview and assignment: If we both choose to proceed, the last step is a morning or afternoon with an interview and a practical assignment.
We believe in investing time to find the right fit. For us, it's about building a team where every member is fulfilled and driven, not just in the short term but for years to come. Apply for this job