Experienced Manager, Operations Consulting – Customer Service at arenaflex

Join arenaflex, a leading global professional services firm, as we continue to shape the future of customer service and operations consulting. As a Manager, Operations Consulting – Customer Service, you will play a pivotal role in helping organizations improve their customer interface, service delivery, and middle and back-office operations. With a focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs, you will drive both growth and profitability for our clients.

About arenaflex

arenaflex is a global professional services firm that provides a wide range of services, including audit and assurance, tax, consulting, and deals. With a presence in over 150 countries, we have a diverse and talented workforce of over 300,000 people. Our mission is to help our clients build trust in a rapidly changing world, and we are committed to delivering exceptional service and value to our clients.

About the Role

As a Manager, Operations Consulting – Customer Service, you will be responsible for helping organizations improve their customer interface, service delivery, and middle and back-office operations. You will work with clients to identify and address their needs, and develop solutions that drive growth and profitability. You will also supervise and coach professional teams, and use customer insights and market analytics to help clients make smarter decisions.

Key Responsibilities

* Help organizations improve their customer interface, service delivery, and middle and back-office operations

• Work on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs
• Use customer insights and market analytics to help clients make smarter decisions
• Identify and address client needs
• Supervise and coach professional teams
• Develop and manage project plans, outlining tasks, milestones, and resource allocation to drive successful project execution and delivery
• Create comprehensive solution design documents detailing system architecture, data flows, and integration points for stakeholder review and implementation guidance
• Maintain JIRA RAID logs to track and manage project risks, assumptions, issues, and dependencies, ensuring timely mitigation and resolution
• Lead product management efforts, overseeing product lifecycle from conception to delivery to meet business goals and market demands

Essential Qualifications

* Bachelor's degree or foreign equivalent in Business Administration, Operations Management, Computer Science, Accounting, Financial Engineering, or a related field, plus 5 years of post-bachelor’s, progressive related work experience

• In the alternative, a Master's degree or foreign equivalent in Business Administration, Operations Management, Computer Science, Accounting, Financial Engineering, or a related field, plus 3 years of related work experience
• At least one year of experience with each of the following:

+ Leading product management efforts, overseeing product lifecycle from conception to delivery to meet business goals and market demands + Maintaining JIRA RAID logs to track and manage project risks, assumptions, issues, and dependencies, ensuring timely mitigation and resolution + Developing and managing project plans, outlining tasks, milestones, and resource allocation to drive successful project execution and delivery + Creating comprehensive solution design documents detailing system architecture, data flows, and integration points for stakeholder review and implementation guidance

Preferred Qualifications

* Experience working with clients in the customer service and operations consulting space

• Strong understanding of product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs
• Experience with customer insights and market analytics
• Strong leadership and coaching skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with clients and colleagues
• Strong leadership and coaching skills
• Ability to prioritize multiple tasks and projects and work in a fast-paced environment
• Strong understanding of customer insights and market analytics
• Experience with product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement

• arenaflex is committed to helping our employees develop their skills and knowledge, and offers a range of learning benefits, including training programs, conferences, and online courses
• arenaflex has a strong focus on diversity and inclusion, and offers a range of programs and resources to support our employees in achieving their goals

Work Environment and Company Culture

* arenaflex has a dynamic and inclusive work environment, with a focus on teamwork, collaboration, and innovation

• arenaflex offers a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package
• arenaflex is committed to giving back to the community, and offers a range of volunteer opportunities and community engagement programs

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off

• arenaflex offers a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package
• arenaflex is committed to giving back to the community, and offers a range of volunteer opportunities and community engagement programs

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter to [email protected], specifying Job Code NY4633 in the subject line. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for all candidates.

Note

arenaflex is a global professional services firm that provides a wide range of services, including audit and assurance, tax, consulting, and deals. With a presence in over 150 countries, we have a diverse and talented workforce of over 300,000 people. Our mission is to help our clients build trust in a rapidly changing world, and we are committed to delivering exceptional service and value to our clients. Apply for this job