Experienced Customer Experience Representative – French Speaker for arenaflex

At arenaflex, we're on a mission to empower businesses to connect with their customers using innovative technology. As a leading Customer Relationship Management (CRM) suite, we've helped millions of organizations across 180 countries deliver unparalleled customer experiences, reduce costs, and drive sales. With a strong commitment to social and environmental impact, we're proud to be a B Corp certified company. Our platform offers a unified view of the entire customer journey, empowering businesses to grow with intuitive marketing and sales tools. From Marketing Automation to Email, Push, SMS, WhatsApp, Chat, and more, our technology is designed to help businesses succeed. With a global presence and a team of over 1,000 employees, we're constantly innovating and pushing the boundaries of what's possible. As a Customer Experience Representative at arenaflex, you'll play a critical role in supporting our users every step of the way. We're looking for a French native speaker to join our team on a Monday-Friday shift. If you're passionate about delivering exceptional customer experiences and have a strong understanding of email best practices, we want to hear from you.

Key Responsibilities:

• Manage and resolve daily client tickets via email and phone in a timely and professional manner.

• Ensure that clients' questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escalate complex issues outside of the department when necessary.
• Report, analyze, and resolve system and operational issues that impact clients.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API.

What Will Contribute to Your Success:

• French native level

• Additional languages are always welcome!
• Customer-focused with the ability to build strong customer relationships and instill confidence.
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.
• Experience in customer experience/success/support.
• At least a first experience in customer management focused on retention.
• SaaS experience is a plus!

What We Offer:

• Meal vouchers - Swile (12,5 € per day)

• Excellent private health care, of which 70% is covered by the company
• RTT
• 50% Reimbursement of Navigo or bicycle mileage reimbursement
• Inter-office trips
• Work's council benefits (Leeto)
• Social, green, and LGBTQIA+ committees to take care of environmental and social matters
• Several services related to prevention, health, and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English classes, and over 155,000 courses available on Udemy
• Budget to support your workspace at home
• Relocation package for international talents
• A brand new office in a central location with free fruits, drinks, and lots of fun activities
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• ...and more!

Meet Us:

• HR Video call

• A Case Study to do at home
• An interview with your future Team Lead and our Senior Team Leader
• An interview with our Head of Customer Experience

Diversity, Inclusion, and Work-Life Balance:

arenaflex values diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. We also prioritize work-life balance and offer flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. If you're passionate about delivering exceptional customer experiences and have a strong understanding of email best practices, we want to hear from you. Apply now to join our team and be a part of arenaflex's mission to empower businesses to connect with their customers using innovative technology.

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