Experienced Customer Care Consultant – Global E-commerce Platform

At arenaflex, we are a global e-commerce platform and retail destination for the world's most well-known and up-and-coming brands in menswear, womenswear, and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, arenaflex focuses on delivering the latest, trend-setting fashion, accessories, shoes, home, and lifestyle goods to its customers. With the arenaflex e-commerce platform shipping to over 80 markets worldwide, it has 2 retail stores in Hong Kong. As a Customer Care Consultant at arenaflex, you will be the face of our brand, providing exceptional service across multiple channels for all customer communications. You will be the key to delivering an unparalleled customer experience, handling cases with a high level of professionalism and customer-centric mindset. If you are passionate about delivering top-notch customer service and have a flair for building strong relationships, we want to hear from you.

Responsibilities:

* Provide exceptional service across multi-channels for all customer communications, ensuring that every interaction is a positive and memorable experience for our customers.

• Handle cases with a high level of professionalism and customer-centric mindset, resolving issues efficiently and effectively.
• Actively manage customer service-related documents for internal tracking and cross-team awareness, ensuring seamless communication and collaboration.
• Maintain a high level of service awareness at all times, staying up-to-date with the latest trends, products, and services offered by arenaflex.
• Work cross-functionally with other e-commerce departments, collaborating with colleagues to drive business growth and customer satisfaction.
• Support the reporting manager with ad-hoc tasks and duties, contributing to the success of the team and the company as a whole.

Requirements:

* Degree, High Diploma, or Associate Degree holder in a relevant field, such as business, marketing, or communications.

• Experience in customer service or related fields is highly preferred, with a strong understanding of customer needs and expectations.
• Experience in the e-commerce industry will be a plus, with knowledge of online platforms, digital marketing, and customer behavior.
• Fluency in Chinese and English for both spoken and written communication, with the ability to communicate effectively with customers from diverse backgrounds.
• Experience with CRM, Case Management, Live Chat tools is preferred, with a strong understanding of customer relationship management and data analysis.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and relationship management.
• Possess a proactive solutions mindset, with a strong ability to think critically and creatively.
• Organized and detail-oriented with strong time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to multi-task and troubleshoot, with a strong ability to handle multiple customer interactions simultaneously.
• Proficient in basic administrative office suite software, such as MS Office, Google Drive, and other relevant tools.

Additional Information:

* This position is based and located in Ho Chi Minh City, with the opportunity to work in a dynamic and fast-paced environment.

• Candidate must be eligible to work in Vietnam, with a valid work permit and visa.
• Personal data collected is for recruitment purpose only, and we are committed to protecting your privacy and confidentiality.

What We Offer:

* Competitive salary and benefits package, with opportunities for career growth and professional development.

• Collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
• Opportunities to work with a global e-commerce platform, with access to the latest trends, products, and services.
• Professional development and training opportunities, with a focus on building skills and knowledge in customer service, e-commerce, and digital marketing.
• Recognition and rewards for outstanding performance, with opportunities to contribute to the success of the team and the company.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your cover letter, CV, and expected salary to apply for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job