Experienced Full Stack Customer Success Manager – France & BENELUX

At arenaflex, we're revolutionizing the way global teams work together. Our all-in-one payroll and HR platform is designed to unlock global opportunity for every person, team, and business. With a vision to empower businesses to scale smarter, faster, and more compliantly, we're building a dynamic culture that drives continuous learning and innovation for our customers. As a key member of our growth function, you'll be the face and voice of arenaflex for our clients in France and BENELUX. In this dynamic role, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with arenaflex.

About arenaflex

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Responsibilities

As an Experienced Full Stack Customer Success Manager, you'll be responsible for:

• Managing and fostering relationships with up to 200 regionally assigned client accounts as part of our growth function
• Building deep relationships and strategically navigating clients through their experience journey
• Training your clients on arenaflex processes and how to navigate the arenaflex platform successfully to compliment their needs
• Leading your client interactions with product adoption and future growth in mind, bringing the discussion back to arenaflex core value propositions
• Strengthening relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
• Becoming a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborating with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help arenaflex grow
• Being a strong advocate for arenaflex and the voice of your customer, sharing insights with our Revenue and product teams

Qualifications

To be successful in this role, you'll need:

• A fluent level of French and English
• 1-3+ years of experience, can be in any customer-facing role, support, operations, customer success
• Ability to manage and prioritize high volumes of customer requests
• Previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• A solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• A strong analytical foundation with the ability to manipulate and synthesize data
• Curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Work Environment and Company Culture

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. We're committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We'll provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities.

How to Apply

If you're a passionate business builder at heart, with a talent for building genuine and durable customer relationships, we'd love to hear from you. Apply now to join our team and be part of our success story! Apply for this job