Experienced Customer Support Executive – B2B Marketplace Support Role (6 Months, Fixed-Term)
At arenaflex, we're revolutionizing the global jewelry industry with our cutting-edge B2B marketplace platform. Our innovative approach connects buyers and sellers in a seamless, efficient, and cost-effective way, changing the game for the industry. As we continue to grow at an exponential rate, we're seeking a highly motivated and customer-centric Customer Support Executive to join our dynamic team in Mumbai.
About arenaflex
arenaflex is a rapidly expanding B2B marketplace that's transforming the way the global jewelry industry operates. With a strong focus on transparency, efficiency, and customer satisfaction, we're connecting buyers and sellers on our online platform, facilitating the most efficient and cost-effective way to sell and buy jewelry. Our team is comprised of big thinkers, risk takers, and hard workers who are passionate about delivering exceptional results.
What You'll Do
As a Customer Support Executive at arenaflex, you'll play a vital role in ensuring that our customer support remains best-in-class. Your primary responsibilities will include:
- Ensuring that customer care channels, including email inbox, live chat, and phone calls, are monitored, and responses are quick, friendly, professional, and helpful.
- Taking care of all Global Suppliers who are already listing their stock on arenaflex.
- Supporting suppliers by providing quick, honest advice and confident and clear responses.
- Supporting global operations team by getting quick answers from the suppliers by following up with them.
- Confidently answering any questions asked about arenaflex, and its offering, and who best to redirect an enquiry to.
- Continuously contributing ideas on how arenaflex's service, process, and systems can be improved.
- Welcoming new enquiries to arenaflex, informing them of our processes, policies, brand, background.
- Developing an in-depth knowledge of our products & the brand and conveying this with pride & enthusiasm to customers.
- Building a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance, and Product.
- Keeping Suppliers well-informed of changes to their orders, deliveries, returns.
- Completing tasks at a quick pace with effective management.
- Recording issues and working with other teams to improve customer experience.
What You'll Need
To succeed in this role, you'll need:
- To be Mumbai-based and a fluent English speaker.
- Excellent and courteous written and verbal communication skills.
- Experience in a customer service and facing role, with a willingness to learn.
- Knowledge of diamonds is preferable but not required.
- To be responsible and reliable.
- Excellent people skills and compassion.
- A team player who can collaborate with wider teams.
- Passionate about great customer service.
- Ability to manage time effectively.
- Comfortable working in rotational shifts.
What You'll Get
As a Customer Support Executive at arenaflex, you'll enjoy:
- The opportunity to join an exciting and truly global team.
- A vital role and pivotal to the organization's success.
- A dynamic work environment in a fast-paced and growing company.
- The ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Generous holiday entitlement.
What We Offer
At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. As a Customer Support Executive, you'll have access to:
- Comprehensive training and development programs to enhance your skills and knowledge.
- Opportunities for career growth and advancement within the company.
- A dynamic and supportive team that's passionate about delivering exceptional results.
- A competitive salary and benefits package.
How to Apply
If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!
Note:
This is a six-month contract role with the possibility of extension based on performance and business needs. Apply for this job