Experienced Customer Success Manager – Healthcare Fintech and Software Solutions

At arenaflex, we're revolutionizing the way healthcare providers access credit and financial services. Our mission is to provide an ecosystem of fintech and software solutions that empower doctors to manage their practices more efficiently, freeing up time to focus on what matters most. We're seeking an exceptional Customer Success Manager to join our team and help drive our exponential growth trajectory.

About arenaflex

arenaflex is a cutting-edge fintech company that's changing the face of healthcare finance. Our innovative platform offers physicians and medical clinics around the country credit and expense management products, as well as a medical supply marketplace, all powered by machine learning technologies. Our team is comprised of experienced professionals from top companies like American Express, Plaid, and Goldman Sachs, backed by leading venture capital firms and advisors from renowned organizations like Square and Xendit.

Your Role

As a Customer Success Manager at arenaflex, you'll be responsible for managing our customers and channel partners, ensuring their needs are met, and driving growth through increased share of wallet and customer retention. Your primary objectives will include:

• Onboarding new customers and channel partners
• Providing exceptional customer experience, ensuring their needs are met
• Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn
• Establishing clear client retention goals
• Serving as a trusted advisor and primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experience

Your Qualifications

To succeed in this role, you'll need:

• Proven track record (2+ years) of success as a Customer Success Manager or similar role
• Exceptional ability to communicate and foster positive business relationships
• Experience in managing and working with a diverse group of stakeholders and customers
• Enjoy working in an unstructured start-up environment (lack of process does not frustrate you)
• Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals
• Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks
• The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it
• A collaborative spirit – transparent in your work, output, and decision making
• Passion for creative thinking and bold ideas for growing the business/enhancing customer experience

What We Offer

At arenaflex, we're committed to providing our team members with a comprehensive compensation package that includes:

• Equity - Everyone at arenaflex is an owner. When the company wins, you win
• Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to arenaflex
• Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options
• Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match

Additional Information

The base salary range for this full-time position is $80k - $100k + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. arenaflex values diversity and is committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law. If you're a motivated and results-driven professional looking to join a dynamic team that's changing the face of healthcare finance, we encourage you to apply to this exciting opportunity. Apply for this job