Experienced Customer Service Associate – Digital Logistics and E-commerce Expert
At arenaflex, we are dedicated to providing the best logistics experience for our users, connecting our society through our platform with speed and convenience. If you're passionate about e-commerce and digital logistics, and want to take on new challenges, join us today and become part of our team!
What does the Customer Service Department do?
Our Customer Service Department uses technology to connect every corner, providing positive, proactive, enthusiastic, and professional attitudes to assist users and driver partners in resolving any issues they may encounter, creating unforgettable experiences for our customers, and making their experience with arenaflex smooth and enjoyable.
Why choose arenaflex?
* Comprehensive education and training: Clear and concise SOPs to help you get started quickly.
* Flat communication environment: Encourages direct communication and expression of opinions and ideas.
* No question is off-limits: Managers and colleagues are willing to listen and provide effective feedback.
Job Responsibilities:
* Utilize real-time communication systems, emails, and phone calls to handle customer inquiries and issues.
* Process customer driver partner consultations, problems, and complaints according to company standards.
* Provide user feedback information to relevant departments to achieve service process optimization.
* Responsible for backend system data input, accurately registering customer service interactions and related data, content, and statistics.
* Identify complex cases and submit them to senior team members or managers.
We're looking for someone like you:
* Positive, proactive, enthusiastic, and polite personality.
* Good emotional management and problem-solving skills.
* Ability to work on weekends, national holidays, and regular working hours (08:00-21:00, 8 hours a day + 1 hour break).
* Welcome recent graduates or those with no experience; we provide comprehensive education and training to support your growth and become a customer service expert.
Work Benefits:
* Monthly salary: 31,000-35,000 HKD (dependent on ability).
* Welcome applicants with or without experience; salary will be determined based on individual ability.
Additional Information:
If you're eager to take on challenges, desire growth, and want to shine in the digital logistics field, join us now! Together with arenaflex, let's create a brighter logistics future!