Experienced Customer Care Advisor – Sustainable Solutions and Home Efficiency

At arenaflex, we're revolutionizing the way people adopt sustainable solutions and home efficiency products. As a technology company delivering best-in-class financing and software products, we've helped over 1 million homeowners make the transition to a more environmentally friendly lifestyle. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018, and we're proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems across Africa, Asia, and South America. We're now seeking an experienced Customer Care Advisor to join our team. As a key member of our customer-facing team, you'll be responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up. If you're an exceptional communicator with a passion for sustainable solutions and a drive to succeed, we want to hear from you!

About arenaflex

arenaflex is a technology company that's dedicated to making sustainable solutions more accessible and affordable for homeowners. Our platform provides a simple, fast, and frictionless way for people to adopt energy-efficient products, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. With our proprietary, AI-powered applications and developer tools, thousands of professionals deploying home efficiency and solar solutions rely on us to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations.

Job Summary

As a Customer Care Advisor at arenaflex, you'll be responsible for:

• Representing arenaflex as a subject matter expert during a series of calls to customers
• Providing exceptional customer service and support by utilizing strong verbal and written communication skills
• Offering additional arenaflex products to customers that may benefit from our other services
• Updating arenaflex systems to ensure each interaction with a customer is well documented
• Handling issues with diplomacy to ensure that every customer is happy with their experience with arenaflex
• Escalating issues to management when necessary and ensuring customer concerns are explained effectively and clearly
• Completing other tasks as deemed appropriate by manager

Essential Job Duties & Responsibilities

* Representing arenaflex as a subject matter expert during a series of calls to customers

• Provide exceptional customer service and support by utilizing strong verbal and written communication skills
• Offer additional arenaflex products to customers that may benefit from arenaflex's other services
• Update arenaflex systems to ensure each interaction with a customer is well documented
• Handle issues with diplomacy to ensure that every customer is happy with their experience with arenaflex
• Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
• Complete other tasks as deemed appropriate by manager

Required Skills, Knowledge & Abilities

* 3+ years of customer service and/or sales experience

• Previous solar customer service or sales experience highly desired
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic is a must

Additional Information

* Compensation: $22/hr

• Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department
• This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position
• The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law
• The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law

Why Join arenaflex?

* Collaborative work culture

• Rewarding career opportunities
• Competitive compensation and benefits package
• Opportunities for professional growth and development
• Work with a team of passionate and dedicated professionals who are making a difference in the world

How to Apply

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today to become a part of our team and help us revolutionize the way people adopt sustainable solutions and home efficiency products. Apply to this Job Apply for this job