Experienced Full Stack Customer AI Engineer – Web & Cloud Application Development

At arenaflex, we're revolutionizing the way businesses interact with their customers through cutting-edge AI technology. As a Customer AI Engineer, you'll play a pivotal role in shaping the future of customer experience by developing and building complex prompts, applications, and agents to support our most important customers. If you're passionate about linguistics, Python, and natural language processing, we want to hear from you.

About this role

As a Customer AI Engineer at arenaflex, you'll work closely with our Customer Success team to determine how best to take the input data we receive from our customers and use it to produce first-rate content using our proprietary AI models. Your expertise in Python, dataset curation, prompt design, and linguistics will be crucial to growing and maintaining arenaflex's relationships with its customers. You'll ensure customer content aligns with their style and formatting requirements, and collaborate with our engineering team to integrate your prompt engineering work seamlessly into our product.

Your responsibilities

* Base prompt design and iteration: Create and optimize base prompts that will be used to supercharge our customers' content creation pipelines.

• Linguistic expertise: Utilize your understanding of linguistics to craft search patterns used to enforce customer formatting guidelines in their content.
• Prompt chain design: Collaborate with the team to design, develop, and evaluate prompt chains for specific content creation tasks.
• Technical scoping: Work with stakeholders in Customer Success and with our customers to scope projects and define best practices for using what you create.
• Documentation: Maintain clear and comprehensive documentation of prompt engineering processes and outcomes and share innovative techniques with the team.
• Cross-functional collaboration: Collaborate with engineering team members to integrate your prompt engineering work seamlessly into our product.

Is this you?

* Education: Bachelor's degree or higher in Computer Science, Linguistics, or a related field.

• Coding proficiency: Solid coding proficiency using Python.
• Prompt design experience: Professional experience in prompt design and a deep understanding of linguistic principles.
• Search pattern expertise: Expertise working with search patterns for morphology and word patterns.
• Base prompt design experience: Proven experience in designing, developing, and evaluating base prompts.
• NLP and ML knowledge: Knowledge of natural language processing and machine learning concepts is a plus.
• Communication and collaboration skills: Excellent communication and collaboration skills.
• Problem-solving mindset: Problem-solving mindset and a passion for working on complex challenges.
• Attention to detail: Attention to detail and the ability to work independently and as part of a team.

Benefits & perks (arenaflex Full-time employees)

* Generous PTO: Generous paid time off, plus company holidays.

• Medical, dental, and vision coverage: Medical, dental, and vision coverage for you and your family.
• Paid parental leave: Paid parental leave for all parents (12 weeks).
• Fertility and family planning support: Fertility and family planning support.
• Early-detection cancer testing: Early-detection cancer testing through Galleri.
• Flexible spending account and dependent FSA options: Flexible spending account and dependent FSA options.
• Health savings account: Health savings account for eligible plans with company contribution.
• Annual work-life stipends: Annual work-life stipends for home office setup, cell phone, internet, wellness, and learning and development.
• Company-wide off-sites and team off-sites: Company-wide off-sites and team off-sites.
• Competitive compensation, company stock options, and 401k: Competitive compensation, company stock options, and 401k.

About arenaflex

arenaflex is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

How to apply

If you're passionate about AI, linguistics, and customer experience, we want to hear from you. Please submit your application on our application page, and acknowledge and agree to arenaflex's Global Candidate Privacy Notice. Apply to this Job Apply for this job