Experienced Strategic Customer Success Manager – Fortune 50-100 Accounts at arenaflex
At arenaflex, we're revolutionizing the way people communicate through writing. Our vision is to make great writing accessible to everyone, and we're looking for a talented Strategic Customer Success Manager to join our team in the UK. As a key member of our Customer Success organization, you'll play a critical role in helping our Fortune 50-100 customers succeed with our product.
About arenaflex
arenaflex is a cutting-edge technology company that's changing the face of content creation. Our product is designed to help teams collaborate and create high-quality content at scale. With a strong focus on customer satisfaction, we're committed to delivering exceptional results and building long-term relationships with our clients.
The Opportunity
As our Strategic Customer Success Manager, you'll be responsible for driving customer success and growth across our Fortune 50-100 accounts. You'll work closely with our Director of Customer Success and other customer success managers to build a world-class customer success organization. Your primary focus will be on helping our customers achieve their goals and objectives through our product.
Key Responsibilities
* Act as the single point of contact for customers, creating and driving their overall success plan
- Develop expertise as an advisor on best practices in developing on-brand content at scale
- Project manage programs to help customers drive adoption, business value, and renew usage of arenaflex
- Own the full customer renewal process, including forecasting, negotiating, and proposal creation
- Be accountable for gross and net dollar retention rate targets for your customers
- Work collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell
- Develop new and existing relationships across your customers to strengthen our partnership and create new advocates
- Produce and processify decks, Looms, and emails to help customers onboard, adopt, and renew usage of arenaflex at scale
- Collect and share insights to help Product identify scalable and unscalable ways to educate and activate the user base
- Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities
Essential Qualifications
* 7+ years of experience in a CSM role focused on Fortune 50-100 accounts
- Experience delivering high-touch, white-glove service to large, key accounts
- Experience carrying and regularly exceeding GRR and NRR targets, including full ownership of the Renewal
- Experience deepening adoption within a team and introducing a product across many teams in an organization
- Experience managing and building relationships across multiple stakeholder levels, including C-Level
- Experience in the art of change management, motivating, unblocking, and overcoming barriers to large, transformational change
- Ability to make the complex simple
- Knowledge of editorial processes or working with content marketing, technical writing, or UX teams is a plus
- Experience managing or owning large-scale deployments is a plus
Preferred Qualifications
* Proactive communication skills, both sync and async
- Intrinsically motivated, setting the highest possible bar for what you build, write, and ship
- Incredibly curious and an active listener
- Great presenter
- Genuine leader
- Connection to our mission of Great writing for everyone
- Natural affinity to our values of Connect, Challenge, Own
Benefits & Perks
* Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for:
+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
Why Join arenaflex?
At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. Our team is made up of talented individuals who are dedicated to making a difference in the world of content creation. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we encourage you to apply.
How to Apply
If you're a motivated and experienced Strategic Customer Success Manager looking for a new challenge, please submit your application through the link below. We can't wait to hear from you! Apply to this Job Apply for this job