Experienced Program Manager, Customer Implementation – Driving Success in Public Sector Partnerships
At arenaflex, we're revolutionizing the way governments and communities work together to build a better future. As a dynamic and mission-driven leader, you'll join our P3 team to manage customer implementations and success, ensuring seamless project delivery and unlocking long-term partnerships across verticals like broadband, transportation, energy, and water infrastructure. If you're passionate about leveraging AI tools to scale impact, track progress, and turn customers into champions, we want to hear from you.
About Your Role at arenaflex
As a Program Manager, Customer Implementation, you'll be responsible for leading a customer implementation and success team, working closely with customers to ensure that projects are executed on time, within scope, and to high-quality standards. You'll guide state and local partners through program implementation, turning mandates into milestones and challenges into opportunities. Your expertise will be invaluable in representing customer needs to cross-functional contributors within arenaflex, including software engineers, designers, product managers, and policy experts.
Key Responsibilities:
* Lead a customer implementation and success team, working with customers to ensure that projects are executed on time, within scope, and to high-quality standards.
- Guide state and local partners through program implementation—turning mandates into milestones and challenges into opportunities.
- Represent the customer needs to cross-functional contributors within arenaflex including software engineers, designers, product managers, and policy experts.
- Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders.
- Build trusted relationships with key decision-makers, enabling arenaflex to expand horizontally across state programs beyond broadband.
- Collaborate with sales, product, engineering, and marketing teams to ensure our platform evolves with real-world needs and policy shifts.
- Stay up-to-date on relevant federal and state policy developments; distill insights to drive proactive engagement.
- Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety.
- Provide mentorship and coaching to team members and support the efficient flow of information and expertise throughout the organization.
- Represent arenaflex at key convenings, public sector forums, and strategic meetings.
A Bit About You
We're looking for a dynamic leader with a unique blend of public sector savvy, technical fluency, and a growth mindset. If you have:
- Deep familiarity with how federal funding flows through state and local government—experience in broadband, infrastructure, or related programs is a plus.
- Experience implementing technical solutions with or within government (e.g., GovTech, civic tech, federal grant programs).
- Ability to quickly learn federal policy frameworks and advise internal teams and clients accordingly.
- Technically fluent—you're comfortable adopting new tools quickly (e.g., Slack, Linear, Notion, AI tools like Claude or ChatGPT) and using them to drive efficiency, collaboration, and insight.
- Proven track record managing or mentoring client-facing teams in fast-paced or high-growth environments.
- Exceptional communication, relationship-building, and stakeholder management skills—especially in politically complex environments.
- Strong critical thinking and analytical skills, with the ability to anticipate both immediate needs and longer-term opportunities.
- Self-starter who thrives on ownership and autonomy, but collaborates well across technical and non-technical teams.
- Bachelor's degree in public policy, business, technology, communications, or a related field. A master's degree is a big plus.
Nice to Have:
* Project management experience and/or certifications (e.g., PMP, Agile, Scrum).
About arenaflex
We're a creative problem-solving team approaching a legacy industry with a new point of view. We're humble but ambitious, knowledgeable but curious, persistent but not obnoxious. We're concise and effective in written and spoken communication, comfortable working remotely, and united by our one team, one dream philosophy.
About What You Get…
As a valued member of our team, you'll enjoy:
- Competitive salary plus meaningful equity upside.
- Comprehensive (and ever-expanding) benefits for employees and their dependents.
- Opportunities to learn and grow – all things startups.
- A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market.
- To get away – we all convene 1-2x / year for teamwide retreats.
- We're actively shaping our benefits program: have a say in which benefits matter to you.
If you're ready to join a dynamic team that's revolutionizing the way governments and communities work together, apply now to become our next Program Manager, Customer Implementation. Apply for this job