Experienced Customer Retention Shop Executive – Driving Sales Growth and Customer Satisfaction at arenaflex

At arenaflex, we're dedicated to empowering our customers with innovative solutions that transform their lives. As a Customer Retention Shop Executive, you'll play a vital role in nurturing relationships with existing clients, enhancing satisfaction, and driving sales growth. If you're passionate about sales, customer service, and teamwork, we invite you to join our dynamic team and contribute to arenaflex's continued success.

About arenaflex

arenaflex is a leading provider of innovative solutions that have revolutionized the way people live, work, and interact. With a strong presence in Africa, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across the continent. Recognized four times by the Financial Times as one of Africa's fastest-growing companies (2022, 2023, 2024, and 2025) and by TIME100 Most Influential Companies in the World 2023 and 2024, we're committed to shaping the future of our industry.

Key Responsibilities

As a Customer Retention Shop Executive, you'll be responsible for:

• Ensuring smooth shop operations during official hours
• Upgrading, screening, and allocating retention customers while providing exceptional customer experiences
• Updating customer interactions on Freshdesk
• Processing sales within the Service Level Agreement (SLA)
• Handling customer complaints and resolving issues related to customer retention products
• Conducting proper Know Your Customer (KYC) procedures before completing and selling
• Managing stock availability by placing orders for phones with low stock levels
• Ensuring stock is well-arranged at the shop
• Managing stock quantities in the channel

Training and Development

* Attending all scheduled training sessions

• Completing monthly quizzes to enhance knowledge and skills

Look and Feel

* Assisting with daily cleaning of surfaces, cabinets, and customer support desks

• Adhering to the company's dress code

Requirements – Experience, Education, Competencies

* At least 1 year of experience in Telesales, Sales Support, preferably in a phone-selling company

• Computer literacy
• Proficiency in Excel
• Knowledge of CRM (Customer Relationship Management) software is an added advantage
• College diploma or degree in any field
• Strong analytical and excellent communication skills
• Excellent problem-solving skills
• Ability to collaborate with other teams
• Excellent sales upselling skills

You Might Be a Good Fit If

* You're convincing and experienced in persuasion

• You're passionate and good in sales
• You have excellent sales and negotiation skills
• You're good at time management
• You can self-manage and take initiative without being micromanaged
• You have good knowledge and experience of arenaflex business products and processes
• You're result-oriented and self-driven
• You have good ethics and integrity

Why Join arenaflex?

At arenaflex, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of arenaflex as we grow together.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonuses, and benefits. We also provide opportunities for career growth, professional development, and work-life balance.

How to Apply

If you're passionate about sales, customer service, and teamwork, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website or by clicking the "Apply to this Job" link below. Apply to this Job

Important Notice

arenaflex is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. arenaflex explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. arenaflex shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. arenaflex does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. Apply for this job