Experienced Full Stack Technical Architect – Customer Success & Data Streaming Expert

At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're looking for a Senior Customer Success Technical Architect to join our team. This role is both deeply technical and commercial in nature, requiring a unique blend of skills and expertise. As a CSTA, you'll leverage your technical background to advise customers on their architectures, including patterns and strategies for operating and maturing their arenaflex subscription. You'll also utilize relationship management skills and industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their arenaflex investment.

About arenaflex

arenaflex is a leading provider of data streaming and cloud-based solutions. Our platform enables companies to process and analyze large amounts of data in real-time, providing insights that drive business growth and innovation. We're a team of passionate and dedicated professionals who are committed to helping our customers succeed in a rapidly changing world.

The Role

As a Senior Customer Success Technical Architect, you'll play a critical role in ensuring the success, retention, and expansion of our customers. You'll partner with other teams, including Customer Solutions, Sales, Product Management, and Engineering, to help our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives.

Key Responsibilities

* Champion and advocate for the customer within arenaflex, serving as the technical voice of the customer and coordinating between arenaflex teams to drive technical success

• Identify customer technical objections and develop strategies to address those blockers to adoption
• Proactively support customers through technical lifecycle activities, including architecture planning, cluster and security design, monitoring and automation, review and guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management
• Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers
• Leverage knowledge of customer environments and use cases to influence the roadmap of arenaflex products
• When necessary, roll up your sleeves and dig in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering

What You Will Bring

* Bachelor's degree in computer science or engineering, mathematics, or other quantitative field

• Demonstrated success in a technical field role for a product/SaaS company with enterprise customers
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
• Excellent interpersonal and communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention
• Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure)
• Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.)
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with operating Linux, knowing how to configure, tune, and troubleshoot both RedHat and Debian-based distributions
• Ability to learn new technologies quickly, as well as a strong interest in doing so!

What Gives You an Edge

* arenaflex Developer or Administrator certifications

• Experience with Apache Flink
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading provider of data streaming and cloud-based solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Come As You Are

Belonging isn't a perk here; it's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. If you're passionate about data streaming and customer success, and you're looking for a challenging and rewarding role, we encourage you to apply. Apply for this job