Senior Customer Success Manager – Driving Growth and Sustainability at arenaflex

At arenaflex, we're on a mission to revolutionize the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our cutting-edge AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a Senior Customer Success Manager, you'll play a pivotal role in driving growth and sustainability at arenaflex, working closely with our team to deliver value to our distributors and help them thrive in an ever-changing market.

About arenaflex

arenaflex is a pioneering company that's making waves in the food industry. Founded in 2018 in Berlin, we've grown into a dedicated team of over 200 arenaflexians across Europe and the US. With a strong focus on innovation and customer success, we're committed to building a lasting company that makes a meaningful impact. Our mission demands urgency and speed while maintaining a long-term vision, and we're looking for talented individuals who share our passion and values.

Meet Your Team

Our Customer Success team at arenaflex is a dynamic and collaborative group of professionals who are passionate about delivering value to our distributors. We're responsible for digitizing food service distributors with our AI technology and digital ordering solutions, helping them run a more profitable and less wasteful business. As a Senior Customer Success Manager, you'll join a team that's dedicated to making a difference in the food industry.

Roles & Responsibilities

As a Senior Customer Success Manager at arenaflex, you'll be responsible for:

• Managing and owning the execution of premium supplier distributor relationships, driving revenue growth and ensuring customer satisfaction.
• Taking ownership of our enterprise accounts in the German market, developing and executing strategies to drive growth and expansion.
• Supporting account executives as they enter the negotiation stage, taking ownership of the relationship once commercial agreements have been signed, and serving as the daily point of contact to set up the partnership for success.
• Preparing and leading trainings for new partners to ensure a seamless onboarding process, equipping them with the knowledge and skills needed to succeed.
• Spending 1-2 days on site with vendors as they launch our arenaflex AI proposition, ensuring their team is fully equipped to integrate the product into their daily operations.
• Upselling new propositions and agreeing on contract renewals with existing portfolio partners, driving revenue growth and customer satisfaction.
• Liaising between partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to partner needs.
• Sharing vendor learnings and feedback with the product and marketing team to help drive activities toward acquisition and engagement.

Who We're Looking For

We're seeking an experienced and results-driven Senior Customer Success Manager who can drive growth and sustainability at arenaflex. The ideal candidate will have:

• 4+ years of experience in an externally-facing project management or customer success role, with a strong track record of delivering results.
• Experience managing complex, enterprise accounts, with a deep understanding of the German market.
• A strong work ethic with the motivation to always improve and grow for yourself and the team.
• A can-do attitude, willingness to roll up your sleeves, and get things done.
• Amazing relationship-building and communication skills, with the ability to articulate complex technical solutions to internal and external stakeholders.
• Strong attention to detail, with the ability to set and maintain high standards.
• Fluency in German (written and spoken).

What We Offer

As a Senior Customer Success Manager at arenaflex, you'll enjoy:

• A competitive salary and bonus structure, with opportunities for growth and advancement.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A dynamic and collaborative work environment, with a team of talented and passionate professionals.
• Opportunities for professional development and growth, with access to training and development programs.
• A chance to make a meaningful impact in the food industry, working with a pioneering company that's changing the game.

Join the arenaflex Team

If you're a motivated and results-driven professional who's passionate about customer success and growth, we want to hear from you. Apply now to join the arenaflex team and be a part of our mission to revolutionize the global food system. Apply for this job