Experienced Customer Service Representative – Remote Work Opportunity at arenaflex
As a leading organization in the industry, arenaflex is committed to delivering exceptional customer experiences through its dedicated team of professionals. We are seeking an experienced Customer Service Representative to join our remote team, providing top-notch support to our customers and ensuring their needs are met with professionalism and care. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and innovative organization that values its customers and employees alike. We strive to create a work environment that is inclusive, supportive, and conducive to growth and development. Our team is comprised of talented individuals who share a common goal of delivering exceptional service and exceeding customer expectations. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a collaborative and dynamic team.
Job Summary
We are seeking an experienced Customer Service Representative to join our remote team, providing support to our customers through various channels, including phone, email, and chat. The successful candidate will be responsible for resolving customer inquiries, addressing concerns, and providing solutions to meet their needs. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Acts as primary liaison with customer in solving problems related to the application process and service
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
- Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system
- Assigns new claims to the appropriate claim’s handler
- Directs customer calls to the correct person at all locations
- Participates in and maintains a quality service culture within the Customer Service Team
- Attendance during scheduled work hours is required
Additional Responsibilities
* Performs other duties as assigned
- Supports the organization's quality program(s)
Qualifications
* Education & Licensing: High school diploma or GED required
- Experience: One (1) year customer service experience or equivalent combination of education and experience preferred
- Experience in an inbound call center preferred
- Skills & Knowledge:
+ Knowledgeable in disability plan eligibility, coverage and benefits + Good customer service skills + Excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office product + Strong organizational skills + Good interpersonal skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a collaborative and dynamic team. arenaflex values its employees and provides a supportive work environment that encourages growth and development. Our team is comprised of talented individuals who share a common goal of delivering exceptional service and exceeding customer expectations.
Compensation and Benefits
* Pay Rate: $17.00 per hour
- Shift: Morning shift
- Work Location: Remote
- Benefits: arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
How to Apply
If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Note
This position is contingent on business needs and could end after a couple of weeks to months. Initial 3 days need to be onsite and thereafter 100% Remote Work. Apply for this job