Global VP of Customer Success – USA Based at arenaflex
Join arenaflex, a pioneering company in the healthcare technology sector, as we embark on a mission to revolutionize breast cancer detection and treatment. We are seeking an exceptional Global VP of Customer Success to lead our customer-facing teams and drive the adoption of our innovative solutions globally. As a strategic, hands-on leader, you will define the operating model, enable channel partners, and serve as a key voice of the customer across Product, Engineering, and Commercial teams.
About arenaflex
arenaflex is a leading company that develops and markets cutting-edge breast image analysis and machine learning applications and services. Our product, Transpara, improves breast cancer survival rates by detecting cancers earlier, allowing for more effective and less invasive treatment. With a strong focus on clinical evidence and quality standards, we are committed to making a meaningful impact on global health.
Job Summary
As our Global VP of Customer Success, you will be responsible for ensuring smooth customer onboarding, driving adoption, strengthening retention, and scaling a CSM team that consistently delivers value globally across regions. You will lead, structure, and scale a global CSM team, including playbooks, tooling, reporting, and coaching to support high-, low-, and tech-touch models. You will also build frameworks to equip partners with the knowledge and tools to deliver consistent onboarding, service, and customer success.
Key Responsibilities
• Onboarding & Implementation: Ensure timely and high-quality onboarding, including technical installations, system configurations, and training, both direct and through partners.
- Customer Success Strategy: Develop and execute a global customer success strategy that drives adoption, satisfaction, and long-term value across geographies and customer segments.
- Team Leadership: Lead, structure, and scale a global CSM team (currently 7 FTE), including playbooks, tooling, reporting, and coaching to support high-, low-, and tech-touch models.
- Partner Enablement: Build frameworks to equip partners with the knowledge and tools to deliver consistent onboarding, service, and customer success.
- Retention & Expansion: Own the customer lifecycle strategy, with focus on retention, renewals, and expansion of ARR, in close collaboration with Sales and Marketing.
- Cross-functional Collaboration: Act as a strategic connector between customers and internal teams, channeling insights into the Product, Clinical, and Engineering roadmaps.
- Operational Visibility: Define and track key metrics (e.g., install status, time-to-value, support escalations) to drive transparency, accountability, and continuous improvement.
Job Requirements
You bring an entrepreneurial mindset and a strong sense of ownership, and have a track record of building high-impact alliances and deep expertise in scaling global customer success functions. You are passionate about driving measurable outcomes and have the leadership to inspire cross-functional teams around a shared vision of customer value. Furthermore, you have:
5+ years of experience
in Customer Success or post-sales leadership experience
Proven success
scaling CSM teams in a SaaS, MedTech, or HealthTech environment
Demonstrated success
leading global teams and supporting international customer bases across regions and cultures
Track record of delivering measurable impact
through NPS improvement, retention gains, and ARR growth
Skilled in building scalable processes, playbooks, and systems
to support rapid growth
Strong understanding
of enterprise and partner-led customer lifecycles
Strategic thinker
with a hands-on, collaborative leadership style and operational discipline
Preferred Qualifications
•
Experience
in digital mammography workflows and radiology IT environments
Familiarity
with DICOM standards and clinical use of PACS, including setup, configuration, and troubleshooting in clinical settings
Knowledge
of breast cancer screening or diagnostic imaging workflows
Background
working with AI-enabled medical technologies or decision support tools
What We Offer
As a member of our team, you will have the opportunity to:
Contribute to a mission-driven organization
that is making a meaningful impact on global health
Work with a talented and ambitious team
that is passionate about innovation and customer success
Develop your career
through challenging projects, mentorship, and opportunities for growth
Enjoy a dynamic and fast-paced work environment
with a focus on collaboration and teamwork
Benefit from a comprehensive compensation package
, including competitive salary, benefits, and perks
How to Apply
If you are a strategic, hands-on leader with a passion for customer success and a track record of delivering measurable outcomes, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Job! Apply to this Job Apply for this job