Experienced Customer Service Representative – Automotive Tool Solutions Specialist

Join arenaflex, a leading distributor of quality professional automotive equipment, tools, and toolboxes, as a Customer Service Representative on our dynamic team. As a key member of our customer-facing support team, you will play a critical role in delivering exceptional service to our franchised distributors, District Managers, Regional Managers, and commercial customers. If you have a passion for automotive tools, a knack for problem-solving, and a commitment to excellence, we want to hear from you!

About arenaflex

arenaflex, a wholly owned subsidiary of arenaflex Corporation, has been a trusted name in the automotive industry since 1946. With a network of independent franchised mobile distributors across the United States, Puerto Rico, and Canada, we provide top-quality products and services to professional mechanics, enthusiasts, and those who value quality tools. Our commitment to innovation, customer satisfaction, and employee engagement has earned us a reputation as a leader in the industry.

Job Summary

As a Customer Service Representative, you will be the critical link between our sales field and corporate offices, providing accurate product information, pricing, and product availability to our customers. You will also inform the field of daily customer service promotions and provide error-free orders. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex.

Key Responsibilities

* Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.

• Handle all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of arenaflex product line through programs such as deep discounts, close-out items, and volume buy in conjunction with meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

Essential Qualifications

* High school diploma or GED equivalent.

• Must be able to work 12:30 PM - 9 PM Monday-Friday.
• ASE certification, automotive experience, tool experience, or related trade school degree a plus.
• On-the-job experience in working with general automotive mechanics a plus.
• 1+ years of call center experience or equivalent experience in dealing with customers.
• Suggestive sales experience preferred.

Required Competencies

* Basic use of PC and keyboard.

• Effective verbal and written communication skills.
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.
• Ability to empathize with customer concerns while maintaining a professional demeanor.
• Ability to learn quickly on the job.
• Ability to multi-task in a fast-paced office environment.
• Ability to answer calls as a primary function of the position.
• Ability to perform suggestive sales.

Benefits and Perks

* Competitive hourly rate of $20 per hour, plus a $1.50 shift differential for shifts starting after 12 PM EST.

• Annual Gainshare Bonus.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with company match.
• Paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year, and paid sick leave.
• Hybrid work environment (2 days remote).
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional service to our customers and working together to achieve our goals. We believe in the importance of work-life balance and offer flexible scheduling options to support our employees' needs.

How to Apply

If you are a motivated and customer-focused individual with a passion for automotive tools, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment employer and evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law. Apply for this job