Experienced Senior Customer Insights Analyst – Digital Experience & Product Analytics Expert

As a Senior Customer Insights Analyst at arenaflex, you will play a pivotal role in driving business growth and digital transformation for our strategic accounts. You will lead customer-facing engagements, leveraging your expertise in Fullstory and other digital experience/product analytics tools to deliver tailored solutions that enable customers to achieve new levels of data maturity. If you are a curious, entrepreneurial, and passionate individual with a strong ability to communicate and present effectively, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. We're building something special at arenaflex, and we're looking for teammates who are curious, collaborative, and driven to make an impact.

Job Summary

As a Senior Customer Insights Analyst, you will be responsible for leading customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. You will utilize your expertise in Fullstory to help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment.

Key Responsibilities

* Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership

• Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
• Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery
• Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers' organizations
• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
• Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for arenaflex customers

Requirements

*

Communication Skills:

Strong ability to communicate and present effectively, influencing change at all organizational levels

Consulting Experience:

Experience overseeing external customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices

Industry Knowledge:

Excellent competencies in Marketing, SaaS, and eCommerce

Innovative Solutions:

Experience in building integrations, innovative solutions, and open-source projects

Experience with Digital Experience/Product Analytics Tools:

Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics)

Project Management:

Experience managing the full lifecycle of customer-facing analytical engagements

Impact in 6 Months

* Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the FullStory platform

• Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory

Impact in 12 Months

* Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction

• Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers’ long-term digital strategy

What We Offer

* Autonomy and flexibility: From a remote-first work environment and flexible paid time off, to an annual company-wide closure – arenaflex Fullstorians can focus on the moments that matter

• Benefits: Take care of the whole you. arenaflex offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities: We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support: We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team Collaboration: Connect with fellow Fullstorians in real life through team off-sites, a lively ATL home office, and annual full-company meet-up
• Paid parental leave: arenaflex Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family: We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave: Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave: Whether it is for a Fullstorian or their partner – take the time you need

How to Apply

If our product, values, and community resonate with you, please apply – we'd love to hear from you! Apply for this job