Director, Customer Success – Americas Region

At arenaflex, we're revolutionizing the way we approach customer success, and we're looking for a seasoned leader to join our Emerging Business Customer Success (EBCS) team. As a Director, Customer Success, you'll play a pivotal role in driving the success of our Emerging Business lines and expanding our Industry Cloud solutions across the Americas region. If you're passionate about customer-centricity, innovation, and growth, we invite you to explore this exciting opportunity.

About arenaflex

arenaflex is a global leader in design, engineering, and manufacturing software. Our mission is to empower innovators to turn their ideas into reality, transforming not only how things are made but what can be made. We're committed to creating a culture of belonging, where everyone can thrive and contribute to a better world.

The Flywheel Strategy

Our Flywheel strategy is a game-changer in the customer success space. It's a model built to evolve alongside product maturity, comprising three key phases: Discover, Develop, and Scale. As a Director, Customer Success, you'll be responsible for embedding this methodology across the AMER region and building a high-performing team to support it.

Key Responsibilities

As a Director, Customer Success, you'll lead the AMER Customer Adoption and Implementation Consulting teams, ensuring scalable, outcome-focused engagement across a diverse set of emerging solutions. Your key responsibilities will include:

• Designing and executing regional adoption strategies that reflect the stage and growth profile of each product, from pilot to enterprise-ready
• Aligning closely with stakeholders across Sales, Marketing, and Global Customer Success to co-create and execute unified go-to-market strategies for new and evolving offerings
• Driving consistency in onboarding, activation, and value delivery to position customers for renewal, expansion, and advocacy
• Overseeing implementation delivery for Emerging Business customers, with a focus on service excellence, repeatability, and alignment with product intent
• Evolving team structure, tools, and practices to support maturing solutions and shifting customer expectations
• Serving as a regional advocate for customer needs and influencing roadmaps, success offerings, and enablement plans for newly acquired or evolving products
• Embedding a mindset of learning, iteration, and scale, ensuring the team can flex to meet both early adopters and mainstream users where they are

Minimum Qualifications

To succeed in this role, you'll need:

• 4+ years of Customer Success/Account Management experience
• 10+ years of leadership experience
• A proven track record of leading high-performing teams and driving successful customer outcomes
• Experience with designing and executing adoption strategies for emerging products and solutions
• A strong understanding of SaaS business models, customer engagement practices, and value delivery frameworks
• Proficiency in Salesforce (SDFC)
• The ability to collaborate effectively with cross-functional stakeholders and influence strategic initiatives
• Exceptional communication skills, with the ability to convey complex ideas and strategies to diverse audiences
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Deep knowledge of industry trends and best practices related to customer success and professional services
• Familiarity with arenaflex products and solutions, or experience in similar industries, is highly desirable
• A willingness to travel as needed to support regional efforts and customer engagements

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience with arenaflex's Flywheel strategy and customer success methodologies
• A strong understanding of the Americas region and its customer landscape
• Familiarity with arenaflex's Industry Cloud solutions and Emerging Business lines
• Experience with customer success metrics and analytics
• A proven track record of driving customer growth and retention

What We Offer

As a Director, Customer Success at arenaflex, you'll enjoy a competitive compensation package, including:

• A starting base salary between $167,600 and $271,150, depending on experience and location
• Annual cash bonuses and commissions for sales roles
• Stock grants and a comprehensive benefits package
• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• A chance to make a meaningful impact on the customer success landscape

How to Apply

If you're passionate about customer success, innovation, and growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more about our diversity and inclusion initiatives here: https://www.autodesk.com/company/diversity-and-belonging

Apply Now

Ready to join our team and make a difference in the customer success landscape? Apply now and take the first step towards an exciting new chapter in your career! Apply for this job