Experienced Customer Success Advisor – Delivering Exceptional Experiences for Small Businesses
At arenaflex, we're passionate about empowering small businesses to thrive by providing them with the best possible financial solutions. As a Customer Success Advisor, you'll play a vital role in ensuring that our customers receive exceptional support and guidance throughout their journey with us. If you're a motivated and customer-focused individual who is passionate about helping small businesses succeed, we'd love to hear from you.
About arenaflex
arenaflex is a leading fintech company that has been making a significant impact in the financial industry since its inception in 2012. Our mission is to finance one million businesses by providing them with fast, flexible, and accessible financial solutions. We've already made several billion in funding available to over 100,000 businesses, and we're committed to continuing to innovate and improve our services to meet the evolving needs of our customers.
Our Culture
We're a dynamic and ambitious company that values innovation, collaboration, and customer satisfaction. Our team is made up of talented and motivated individuals who are passionate about making a difference in the lives of small businesses. We're expanding rapidly across our offices in London, Leeds, and Frankfurt, and we're looking for people who are eager to learn, grow, and take on new challenges.
The Role
As a Customer Success Advisor, your primary responsibility will be to deliver a positive customer journey by providing exceptional support and guidance to our customers. You'll be engaging with business owners in a friendly and professional manner, handling each query with expert care and efficiency. You'll also be tasked with using your sales ability to convert inbound prospects and educating them on our services to meet their needs.
A Typical Day for You Will Be:
* Answering inbound calls to our main line, answering queries and requests as well as handling web chats and customer emails
- Helping businesses to complete their loan applications
- Assisting existing customers with account queries such as handling repayments, processing renewal requests, and other administrative tasks
- Pitching our services to customers who come through our marketing channels
- Liaising with multiple teams within arenaflex in a cross-functional team such as Sales, Account Management, Credit Analysis, and Collections to achieve the best outcome for your customers
- We rely on our team member's feedback to continually improve. You'll be encouraged to share your insights and ideas to help us reach our goal
Requirements
We're looking for people who are smart, humble, motivated, and always looking to improve. Ideally, you'll have:
- A passion for delighting customers and a real enthusiasm for helping SMEs. You'll need to be able to build rapport with business owners quickly
- Great time management and multitasking skills to be able to adapt to our customer's needs
- To be a self-starter taking ownership of your customers, whilst collaborating with your team to reach group targets
- Excellent verbal and written communication skills and a professional manner
- The ability to "think outside the box" and have the confidence to put forward ideas, often to other departments, to help us improve our processes
- To be able to adapt to the growth of an ambitious company. You'll take new products, customers groups, and processes in your stride
- We welcome people who are proactive, motivated, and metrics-driven who have an ambitious and entrepreneurial spirit
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and Google Suite
- Experience in a customer-facing role, preferably in a financial services industry
Preferred Qualifications
* Experience in a customer success or account management role
- Knowledge of financial services and products
- Experience working in a fintech company
- Certification in customer success or account management
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Access to online learning platforms and courses
- Opportunities to attend industry events and conferences
- Regular feedback and coaching from your manager and team
Work Environment and Company Culture
We're a dynamic and ambitious company that values innovation, collaboration, and customer satisfaction. Our team is made up of talented and motivated individuals who are passionate about making a difference in the lives of small businesses. We're expanding rapidly across our offices in London, Leeds, and Frankfurt, and we're looking for people who are eager to learn, grow, and take on new challenges.
Compensation, Perks, and Benefits
We offer a competitive salary range of £26K - £27.5K, as well as a range of benefits and perks, including:
- Medical insurance from Vitality, including discounted gym membership
- 25 days' holiday, an extra day off for your birthday, and the option to buy or sell an additional 5 days of annual leave
- Instant access to emotional and mental health support with our partner, Spill
- Share options
- Generous maternity and paternity leave
- A nursery tax benefit scheme to help you save money
- Paid volunteering day to support your chosen charity
- Extra leave if you want to travel or study
- One-month fully paid sabbatical after 4 years
- Cycle-to-work scheme
- Electric car scheme
How to Apply
If you're a motivated and customer-focused individual who is passionate about helping small businesses succeed, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job