Experienced Customer Support Representative (Contract-Based) – Global Support Services
At arenaflex, we're a leading international IT company that brings together over 1500 professionals across five countries. Our products are used by over 200 million users every month, making us one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem encompasses 15+ businesses and an investment fund, driving innovation and growth. As a key member of our team, we're seeking an experienced Customer Support Representative to join our contract-based team at arenaflex. As a Customer Support Representative, you'll be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services.
About arenaflex
arenaflex is a service company within the arenaflex ecosystem, specializing in providing professional outsourcing support services to clients worldwide. Founded in 2021, we've experienced rapid growth, with an 82% increase in just one year. Our team is committed to providing a safe and supportive work environment, with a retention rate of 90%+.
Our Product
We're proud to offer our own product, Everly, which can be accessed at [https://everly.ever-help.com/](https://everly.ever-help.com/).
Job Description
We're looking for a highly motivated and experienced Customer Support Representative to join our team on a contract basis for one of our projects within the arenaflex ecosystem. The contract term is 2-3 months, with the possibility of extension or transition to another role within our company.
Schedule
* 5 shifts per week, including 1-2 night shifts
- Morning shift: 07:00-15:00
- Day shift: 15:00-23:00
- Night shift: 23:00-07:00
Ideal Candidate
* At least 6 months of experience in customer support or a similar role with constant communication with users (call center, service, administrative roles, retail, etc.)
- Proficient in English, both written and spoken
- Holds a B2 level or higher in English (especially in written communication)
- Able to work efficiently with routine tasks and adapt quickly to new situations
- Willing to work in an intense rhythm, without multitasking, but with a constant flow of requests
- Experience with Zendesk is a plus, but not required (we provide training)
Responsibilities
* Respond to user inquiries through our support system
- Identify user accounts
- Cancel subscriptions
- Provide general information about our product or specific subscription
- Assist with login issues
- Update or change user email addresses
- Process unsubscribe requests and account deletion requests
- Maintain a high level of quality and work rhythm
- Collaborate with the team to ensure efficient processes
What We Offer
* The opportunity to work on a Ukrainian project that supports the country's economy
- A clear onboarding process, with support from a team lead and mentor
- The chance for professional development and transition to other roles within EverHelp or the arenaflex ecosystem
- A supportive team that values and appreciates each member
Our Position
* We strongly condemn war and support Ukraine
- We've evacuated employees from dangerous regions, provided financial support, and ensured housing
- We've equipped our team with generators, batteries, and Starlink
- We continue to work stably and develop Ukraine's economy
Don't Wait! Send Your CV and Join EverHelp
Apply now to become a part of our team and contribute to arenaflex's mission to drive innovation and growth in Eastern Europe. Apply for this job