Experienced Customer Support Specialist – Healthcare Technology

At arenaflex, we're revolutionizing the healthcare industry with our cutting-edge AI-powered platform, empowering clinicians and patients to connect in deeper, more meaningful ways. As a Customer Support Specialist, you'll play a vital role in delivering exceptional experiences to our customers, helping us scale our support team and drive business growth.

About arenaflex

arenaflex was founded in 2018 with a mission to power deeper understanding in healthcare. Our innovative platform transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we're setting the industry standards for the responsible deployment of AI across health systems. Our team is comprised of passionate individuals from diverse backgrounds, including practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers. We're committed to delivering exceptional products, services, and experiences to our customers, and we're looking for highly motivated Customer Support Specialists to join our rapidly growing team.

The Role

As a Customer Support Specialist at arenaflex, you'll be responsible for providing timely support to our customers, troubleshooting problems, and answering questions. You'll be the face of arenaflex, setting the standard for what incredible customer experience looks like. Your role will involve:

• Responding to customers with care and accuracy, resolving issues efficiently, and escalating complex problems to the relevant teams
• Providing user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigating our CRM tool to communicate with users, track contacts, and resolutions for data analysis
• Digging deep and being curious about solving complex issues, collaborating with cross-functional teams to resolve customer concerns

What You'll Bring

To succeed in this role, you'll need:

• A 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support-focused team
• Excellent spoken and written communication skills, with the ability to explain technical troubleshooting in an easy-to-understand manner
• Great organizational skills, with the ability to manage multiple priorities at once, maintain attention to detail, and quality
• A results-driven approach, with a focus on speed and efficiency
• The ability to thrive in a fast-paced environment, with a willingness to roll with the punches
• Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
• Experience working in CRM/Ticketing systems with rigorous tracking

Ideally, You Have

* Familiarity with healthcare technology and the challenges faced by clinicians and patients

• Experience working in a startup environment, with a passion for innovation and growth
• A strong understanding of customer experience principles and the ability to apply them in a fast-paced environment

Why Work at arenaflex?

At arenaflex, we're committed to delivering exceptional experiences to our customers, and we're looking for talented individuals who share our passion for innovation and growth. As a Customer Support Specialist, you'll have the opportunity to:

• Work alongside a team of passionate individuals who are dedicated to making a difference in the healthcare industry
• Contribute to the growth and development of our support team, helping us scale our business and drive customer satisfaction
• Enjoy a competitive compensation package, including hourly rates based on geographic location
• Participate in a comprehensive benefits program, including health, dental, and vision plans, paid parental leave, and a 401k matching program
• Take advantage of ongoing learning and development opportunities, including coaching, courses, workshops, and conferences
• Enjoy a flexible work environment, with the ability to work from home and maintain a healthy work-life balance

How we take care of arenaflexers

At arenaflex, we're committed to supporting the well-being and growth of our employees. We offer a range of benefits, including:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees, with 100% premium coverage for you and 75% for dependents
• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees
• 401k and Matching: Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity: Competitive compensation and equity grants for full-time employees

Diversity & Inclusion

At arenaflex, we're committed to creating an inclusive and diverse workplace, where everyone feels valued and empowered to contribute. We actively welcome applicants from all backgrounds, including but not limited to, race, gender, educational background, and sexual orientation.

Staying safe - Protect yourself from recruitment fraud

We're aware of individuals and entities fraudulently representing themselves as arenaflex recruiters and/or hiring managers. We'll never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the arenaflex recruiting team will come from an @arenaflex.com email address. Please exercise caution and cease communications if something feels suspicious about your interactions. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we'd love to hear from you. Apply now to join our team and help us revolutionize the way clinicians and patients connect. Apply for this job