Experienced Customer Care Manager – Campervan Rental and Tourism Industry
At arenaflex, we're not just a campervan rental company – we're a community of adventure-seekers, passionate about exploring the world and creating unforgettable experiences. As a Customer Care Manager, you'll be at the forefront of our customer journey, ensuring that every interaction is seamless, enjoyable, and exceeds expectations. If you're a people person with a passion for delivering exceptional service, we want to hear from you!
Why join arenaflex?
* Team Spirit & Team Events: Immerse yourself in a collaborative atmosphere with flat hierarchies, plenty of fun, and a strong team spirit. Enjoy regular team events like sports sessions, grill nights, or just a casual drink at your station.
- Exchange Program: Swap your workspace with one of your European colleagues and work up to four weeks a year in the most beautiful locations across Europe.
- Camper Budget: Receive an annual allowance for our campers, so you can experience the #happyroadsurfing lifestyle firsthand.
- Jobrad: Stay fit with our job bike program.
- Discounts: Enjoy our corporate benefits platform, travel industry card, and family & friends discounts.
The Role – Your Passion
As a Customer Care Manager, you'll be responsible for coordinating the daily campervan rental business, ensuring a smooth handover and return process of vehicles with our station team on-site. Your primary focus will be on delivering an exceptional customer experience, with a strong emphasis on customer satisfaction. Key Responsibilities:
- Coordinate the daily campervan rental business, including handovers and returns of vehicles with our station team.
- Ensure a seamless customer journey, with a focus on customer satisfaction.
- Support the Station Manager in personnel planning and training our agents to continuously develop the team.
- Maintain our quality standards, particularly in customer interactions.
What you need to ride the wave with us
* A successful completion of a relevant education and at least 2-3 years of experience in the campervan rental, tourism, or related industries.
- A high level of service and customer orientation, with a friendly and approachable demeanor.
- Excellent communication skills, with the ability to interact with customers face-to-face.
- A problem-solving and organizational talent, with a strong ability to adapt to changing situations.
- Proficiency in German and English, with the ability to negotiate and communicate effectively.
- A valid Class B driving license.
Ready to surf?
If you're passionate about delivering exceptional customer experiences and have a strong background in customer care, we want to hear from you! Apply now and join our team of adventure-seekers at arenaflex. For any questions or concerns, please don't hesitate to contact us at [email protected], and we'll get back to you as soon as possible.
About arenaflex
We're more than just Europe's largest campervan rental company. In 2021, we launched our platform roadsurfer spots, in addition to our other products rent, abo, and sales – a platform where you can discover and book unique camping spots. But that's only the beginning. We're growing fast, so hop on board and join us on our journey. The arenaflex philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us! Apply for this job