Experienced IVR Chatbot Developer – Genesys Cloud CX Expert
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers through innovative technology solutions. As a leading provider of cutting-edge customer experience management, we're seeking an experienced IVR Chatbot Developer to join our team. If you're passionate about developing intelligent, multichannel self-service solutions that transform customer experiences, we want to hear from you.
About arenaflex
arenaflex is a forward-thinking company that's dedicated to helping businesses thrive in an increasingly complex and competitive market. With a strong focus on customer experience, we're committed to delivering innovative solutions that drive growth, improve customer satisfaction, and enhance operational efficiency. Our team of experts is passionate about staying at the forefront of industry trends and technologies, ensuring that our clients receive the best possible support and guidance.
Job Summary
We're seeking an experienced IVR Chatbot Developer to join our team on a long-term contract basis with a major financial client. As a key member of our team, you'll be responsible for designing, developing, and implementing multichannel self-service solutions using Genesys Cloud CX. With a strong background in application development and a passion for innovative technology, you'll play a critical role in shaping the future of customer experience management.
Key Responsibilities
As an IVR Chatbot Developer at arenaflex, you'll be responsible for:
- Designing, developing, and implementing multichannel self-service solutions using Genesys Cloud CX
- Developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect
- Ensuring thorough understanding of Genesys Framework and Integration with internal and external components
- Delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies
- Collaborating with cross-functional teams to ensure seamless integration and deployment of solutions
- Providing technical expertise and guidance to project teams to ensure successful project delivery
- Staying up-to-date with industry trends and emerging technologies to ensure arenaflex remains at the forefront of customer experience management
Requirements
To be successful in this role, you'll need:
- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect
- Thorough understanding of Genesys Framework, Integration with internal and external components
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Essential Qualifications
* Bachelor's degree in Computer Science, Information Technology, or related field
- Strong understanding of Genesys Cloud CX and its various components
- Experience with application development using Genesys Cloud CX Architect
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced, dynamic environment
Preferred Qualifications
* Master's degree in Computer Science, Information Technology, or related field
- Experience with cloud-based technologies and platforms
- Knowledge of Agile development methodologies
- Experience with DevOps practices and tools
- Strong understanding of customer experience management principles and best practices
Skills and Competencies
To succeed in this role, you'll need to possess:
- Strong technical skills in application development using Genesys Cloud CX
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- Ability to work in a fast-paced, dynamic environment
- Strong understanding of customer experience management principles and best practices
- Ability to stay up-to-date with industry trends and emerging technologies
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As an IVR Chatbot Developer, you'll have access to:
- Opportunities for professional growth and development
- Training and certification programs to enhance your skills and knowledge
- Collaborative and dynamic work environment
- Flexible work arrangements to support work-life balance
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is a hybrid work environment, offering the flexibility to work from home or in our Newark, NJ office. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're passionate about creating a workplace that's inclusive, diverse, and supportive of our employees' well-being.
Compensation, Perks, and Benefits
As an IVR Chatbot Developer at arenaflex, you'll receive:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Flexible work arrangements to support work-life balance
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply
If you're passionate about developing innovative, multichannel self-service solutions that transform customer experiences, we want to hear from you. Please submit your resume and cover letter to apply for this exciting opportunity. Apply for this job