Experienced Personal Lines Customer Service Agent – Insurance Industry Expertise and Growth Opportunities

At arenaflex, we're committed to delivering exceptional customer experiences and providing unparalleled opportunities for professional growth. As a Personal Lines Customer Service Agent, you'll play a vital role in servicing and retaining our existing book of business, advising clients on coverages, and driving sales growth. If you're a motivated individual with a passion for delivering white-glove service, we encourage you to join our high-performing team.

About arenaflex

arenaflex is a leading insurance agency and broker, part of the largest privately owned insurance agencies in the United States. With over three decades of experience, we've established a reputation for providing quality service, rates, and coverage options tailored to our clients' individual needs. Our knowledgeable team of insurance professionals comprises local agents who take pride in crafting special partnerships with customers to ensure a seamless experience.

Join the Winning Team

arenaflex has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the ninth consecutive year and the #1 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2024. We're proud of our achievements and committed to continuing our growth and success.

What We Offer

At arenaflex, we're dedicated to providing a comprehensive benefits package and a growth-oriented culture that supports your professional development. Our offerings include:

• Competitive compensation structure
• Continuous on-going training and mentorship
• Growth-oriented culture with internal promotion opportunities
• Comprehensive Benefits package including medical, dental, vision, and life insurance
• Comprehensive 401K plan with competitive employer match
• Paid time off including holidays, vacation, and personal time
• Annual incentive trip for top performers
• Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
• Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
• Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.

The Pay Range

The pay range for a Customer Service Agent is $43,000 - $65,000 yearly (based on experience).

What You Will Do

As a Personal Lines Customer Service Agent, you'll focus on servicing and retaining an existing book of business, advising clients on coverages, and driving sales growth. Your key responsibilities will include:

• Manage an existing book of business, focusing on growth and retention while delivering exceptional customer service
• Routinely conduct consultative conversations with our clients to ensure all coverage needs are addressed
• Generate and sell cross-sell, referral, and up-sell opportunities
• Work with customers to provide exceptional service while resolving customer requests/concerns, such as, but not limited to, billing, endorsement, copies of insurance documents, etc.
• Completes all required applications and documentation according to carrier and company guidelines
• Meet personal/team qualitative and quantitative service and sales targets as assigned
• Support all company initiatives as requested, guided by our company's WE CARE values, sales culture, and business needs
• Maintain a professional demeanor in all interactions with both internal and external customers

Our Ideal Candidate

We're actively seeking a motivated individual to join our high-performing customer agent team, offering unparalleled opportunities for professional growth. While prior experience in the insurance industry or agency setting is preferred, we're committed to training the right candidate.

Key Attributes

* High school or equivalent

• Property & Casualty license
• Effective and precise telephone etiquette
• 1+ years of customer service experience
• Excellent attention to detail and organizational skills
• Ability to work well independently and on a team
• Precise verbal and written communication skills
• Ability to work in a fast-paced environment
• Ability to deliver a tailored, white-glove experience to all clients

Preferred Attributes

* Bachelor's Degree or 1+ year(s) of relevant sales experience

• Fluency in Spanish is welcome but not required

Licenses & Certifications

* Required: Dept of Insurance License

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our high-performing team at arenaflex and take the first step towards a rewarding career in the insurance industry.

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