Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex
At arenaflex, we're not just a leading residential HVAC and Plumbing contractor in Northern Virginia – we're a team of dedicated professionals who are passionate about delivering exceptional service to our customers. With a rich history dating back to 1979, we've built a reputation for excellence and a commitment to our core values that has helped us grow from a small family-owned business to a respected industry leader. As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in our success by providing top-notch service to our customers, dispatching our skilled technicians, and driving business growth through proactive communication and problem-solving. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you!
Job Schedule
While we value flexibility and remote work, we also believe in face-to-face interaction and collaboration. As a Customer Service Representative/Dispatcher at arenaflex, you'll have a unique schedule that combines remote work with in-office days:
- Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
- Monday, Tuesday, Thursday, and Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Job Role
As a Customer Service Representative/Dispatcher at arenaflex, your key responsibilities will include:
- Dispatching service technicians according to their schedules, ensuring timely and efficient service delivery
- Answering incoming service calls, adjusting technician schedules as needed, and resolving customer issues in a prompt and courteous manner
- Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
- Matching service types with technician availability, location, and duration to maximize productivity, profitability, and efficiency
- Making outbound calls to keep schedules filled and maintain our membership base
- Collaborating with coworkers to achieve team goals and objectives
- Educating customers on our Membership benefits to foster lifelong loyalty
Requirements
To succeed in this role, you'll need:
- Previous experience in a call center environment
- The ability to type at least 70 words per minute
- Excellent communication and interpersonal skills, with a passion for making customers happy
- The ability to work independently and as part of a team
- Familiarity with major cities and locations in Northern Virginia
- Attention to detail and proactive thinking skills
Remote Work Requirements
As a remote worker at arenaflex, you'll need to provide:
- High-speed internet access
- A quiet workspace with minimal background noise
Compensation and Benefits
As a valued member of our team, you'll enjoy:
- Competitive hourly rates between $17-20 per hour, negotiable based on experience
- Significant commission opportunities, averaging an additional $100-$1000+ per month
- Comprehensive benefits package, including:
+ Medical, dental, vision, STD, LTD, and life insurance + 401(k) retirement plan with company match + 7 paid holidays per year + Paid vacation and personal days + Continued education and professional development opportunities
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Customer Service Representative/Dispatcher, you'll have the opportunity to:
- Work with a talented and dedicated team of professionals
- Develop your skills and expertise through ongoing training and education
- Contribute to the success of a respected industry leader
- Enjoy a competitive compensation package and comprehensive benefits
- Make a real difference in the lives of our customers
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team! Apply for this job