Experienced Native French Customer Support Consultant – Multilingual Customer Experience Expert (Portugal, Remote)

At arenaflex, we're passionate about empowering individuals to thrive in the world of tech. As a leading SaaS, Software, or Hardware solutions provider, we're committed to delivering exceptional customer experiences that drive growth and success. We're now seeking an experienced Native French Customer Support Consultant to join our multicultural and multilingual team, working remotely from Portugal.

Unlock Your Potential with arenaflex

As a Customer Support Consultant at arenaflex, you'll have the opportunity to master new skills, achieve challenging goals, and enjoy a work-life balance in a dynamic and supportive environment. Our People First management approach prioritizes employee growth and well-being, ensuring that you feel valued and empowered to succeed.

What You'll Do

As a key member of our customer support team, you'll be responsible for:

• Providing exceptional customer support via chats and emails, ensuring timely and effective resolution of customer inquiries and issues
• Building positive and long-lasting relationships with customers, fostering trust and loyalty through personalized interactions
• Meeting team Key Performance Indicators (KPIs), driving continuous improvement and excellence in customer support
• Staying up-to-date with cutting-edge technology, leveraging your analytical and research skills to resolve complex customer issues
• Safeguarding customers' sensitive information, adhering to arenaflex's strict data protection policies and procedures
• Applying the latest customer happiness practices, ensuring a seamless and enjoyable experience for our customers
• Maintaining a working knowledge of our clients' products and services, providing expert support and guidance to customers
• Collaborating with developers and other departments of various IT companies, driving cross-functional collaboration and innovation

What You Need to Succeed

To excel in this role, you'll need:

• Native French and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Analytical and research skills, with the ability to resolve complex customer issues and provide expert support
• A positive and responsible attitude, with a strong commitment to customer satisfaction and loyalty
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to Have

While not essential, experience with CRM systems and a background in crypto/finance would be a great plus, demonstrating your ability to adapt to new technologies and industries.

Benefits and Perks

As a valued member of our team, you'll enjoy:

• A flexible schedule, allowing you to work at your best and maintain a healthy work-life balance
• The opportunity to work fully remotely from Portugal, with the flexibility to work from anywhere
• An inclusive international environment, celebrating diversity and promoting cross-cultural understanding
• Compensation in USD, ensuring that you're fairly rewarded for your skills and experience
• Good bonuses for referring friends, recognizing and rewarding your network and connections
• Paid intensive training and probation, ensuring that you're equipped with the skills and knowledge needed to succeed
• Work-life balance, prioritizing your well-being and happiness
• Responsive management, committed to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, empowering you to learn and grow with arenaflex

Who We Are

arenaflex is a Support-as-a-Service company, providing secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we're a truly international organization, committed to delivering exceptional customer experiences that drive growth and success. Since 2010, we've become an industry leader in premium outsourced customer support, turning global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, offering a chance to join our diverse and dynamic team.

Join arenaflex Today

If you're passionate about delivering exceptional customer experiences and thrive in a multicultural and multilingual environment, we encourage you to apply. Send your CV in English, highlighting your outstanding skills and experience. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values.

Disclaimer

arenaflex is an equal opportunities employer, committed to providing opportunities and benefits without regard to race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Apply for this job