Experienced Customer Education Manager – Designing and Delivering High-Quality Learning Experiences for arenaflex Customers

At arenaflex, we're revolutionizing the way industrial and frontline workers manage their workflows, maintenance, and operations. As a leading mobile-first workflow management platform, we empower 12,000+ businesses worldwide to achieve operational excellence. With a recent $150 million Series D funding round, we're valued at $2.5 billion and continue to grow our team of talented professionals. We're seeking an experienced Customer Education Manager to join our team and play a critical role in designing, producing, and maintaining educational content for our customer education channels. This is an exciting opportunity to work closely with our Client Success, Product, and Marketing teams to develop high-quality skill-based content that enables our customers to develop core competencies through certifications and learning paths constructed from eLearning modules.

About the Role

As a Customer Education Manager at arenaflex, you'll be responsible for defining educational content requirements, researching customer personas, and developing instructional content that helps customers adopt new and existing arenaflex features. You'll work closely with subject matter experts to create engaging and effective learning experiences that meet the needs of our customers. Your expertise in eLearning content development, instructional design, and adult learning principles will be essential in creating high-quality content that drives customer success.

Key Responsibilities

* Define educational content requirements, in consultation with internal subject matter experts, to support customers' development of key MRO-related skills and competencies.

• Research customer personas to understand what motivates them to learn about the arenaflex product.
• Use models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing arenaflex features.
• Regularly audit educational channels such as the arenaflex Academy and arenaflex Video Library to identify content in need of updates.
• Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact.
• Help define the Customer Education roadmap in collaboration with your broader team.
• Provide consultation to other Customer Education team members on curriculum and content design.

You Have:

* A minimum of five (5) years experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching.

• A minimum of three (3) years experience developing eLearning content.
• Proficiency with video production tools such as Camtasia.
• Proficiency with course authoring tools such as Articulate.
• Familiarity with learning management systems.
• Experience collaborating with subject matter experts (SMEs) for content ideation and review.
• A strong ability to communicate technical concepts in accessible and concise language.
• An acute eye for detail when it comes to grammar, aesthetics, and consistency.

While Not Required, It Would Be Great If You Also Have:

* Work experience in industrial maintenance and/or manufacturing.

• Experience using CMMSes and/or Enterprise Asset Management systems.
• A maintenance and/or reliability-related certification, such as CMRP or CRE.
• Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS).
• Familiarity with project management tools (e.g. Jira, Notion).
• Familiarity with WorkRamp's Customer Academy LMS.
• Fluency in Spanish and/or French.

About the Team

The Customer Education team at arenaflex is dedicated to ensuring that any knowledge customers need to achieve their goals with our product is at their fingertips. We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do. We deliver content through eLearning and instructor-led training channels to educate arenaflex customers in the medium that best suits their needs. Above all, we have an unwavering commitment to quality and accuracy that is reflective of arenaflex's world-class product.

What's in It for You

* Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• A Work Culture where:

+ You'll work alongside folks across the globe that reflect the arenaflex values, Smart Humble Optimist. + We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us

Our mission at arenaflex is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn't work behind a desk and needs enterprise-grade software at their fingertips. arenaflex is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're passionate about creating high-quality learning experiences that drive customer success, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job