Experienced Full Stack Benefits Customer Service Representative – Web & Cloud Application Development

Join arenaflex, a leading global company, as a Benefits Customer Service Representative in a remote work environment. As a key member of our team, you will have the rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. With a focus on delivering exceptional customer service, you will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.

About arenaflex

arenaflex is a top-notch global company that helps clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we are a leader in Full-Stack Technology Services, Talent Services, and real-world application. Our mission is to drive change and make a positive impact in our global communities.

The Role

As a Benefits Customer Service Representative, you will have the opportunity to:

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Regularly participate in team meetings and training
• Perform other duties as assigned

Requirements

* You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time

• You have patience, and the ability to listen and recognize the needs of our client members
• You have strong written communication skills, both written and verbal, and are dedicated to well-written client notes and instant message communications without the use of slang or emojis
• You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
• You're comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
• You're excited at the opportunity to start a career with a top-notch global company!

Skills

* Customer service

• Call center
• Customer support
• Data entry
• Benefits verification
• Microsoft Office
• Customer service call center
• Pension
• Inbound call
• Outbound calls

Top Skills Details

* Customer service

• Call center
• Customer support

Additional Skills & Qualifications

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High-level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

The Following are a Plus

* Associate or Bachelor's degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish (for bilingual positions)

Experience Level

* Entry Level

Pay And Benefits

The pay range for this position is $17.25 - $17.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 7, 2025.

About arenaflex

arenaflex is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Join arenaflex Today!

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Benefits Customer Service Representative, you will have the chance to make a real difference in the lives of our clients' plan participants and contribute to the success of arenaflex. Don't miss out on this opportunity to start your career with a top-notch global company! Apply for this job