Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support

At arenaflex, we're dedicated to delivering exceptional customer service while fostering a productive and inclusive work environment for our employees. As a Customer Service Specialist I, you'll play a vital role in supporting our healthcare clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. With over 2,800 physicians, surgeons, dentists, and nurses offering more than 240 specialties and subspecialties, we're committed to providing top-notch administrative and clinical support.

About arenaflex

arenaflex is a leading provider of administrative and clinical support staff for healthcare organizations. Our team is passionate about delivering exceptional customer service, and we're committed to helping our clients achieve their goals. With a focus on revenue cycle management, we're dedicated to streamlining processes, improving efficiency, and enhancing patient satisfaction.

Job Summary

As a Customer Service Specialist I, you'll be responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary objective will be to collect outstanding patient balances, establish payment arrangements, and update patient and guarantor accounts with new demographic and insurance coverage information. You'll work closely with our team to ensure seamless communication, resolve customer inquiries and disputes, and escalate contentious complaints to supervisors or higher management.

Key Responsibilities

• Handle a large volume of calls and perform work in a timely manner, ensuring exceptional customer service and professionalism at all times.

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner, adhering to established guidelines and procedures.
• Establish payment arrangements, documenting terms in our billing system and applying payments collected over the phone to each date of service.
• Handle customer inquiries, disputes, and complaints, escalating contentious issues to supervisors or higher management as needed.
• Obtain and update all insurance, demographic, and guarantor information, updating patient profiles and billing third-party payers as appropriate.
• Clearly document work and follow-up steps in our system after each call, ensuring accurate and efficient record-keeping.

Essential Qualifications

• High school graduate or GED certificate required.

• A minimum of 6 months' experience in a physician billing or third-party payer environment, with a strong understanding of contracts, insurance benefits, exclusions, and other billing requirements.
• Ability to navigate the payer adjudication process, with a solid understanding of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Experience with patient financial and practice management systems, particularly Epic and/or other electronic billing systems, is preferred.
• Knowledge of medical terminology is preferred, as is previous call center/claims experience and experience in an academic healthcare setting.

Preferred Qualifications

• Previous experience working in a revenue cycle management environment, with a focus on customer service and collections.

• Strong communication and interpersonal skills, with the ability to work effectively with patients, insurance carriers, and healthcare providers.
• Experience with data entry, record-keeping, and billing systems, with a strong attention to detail and accuracy.
• Ability to work in a fast-paced environment, with a strong focus on meeting deadlines and achieving goals.

Compensation and Benefits

• Hourly rate ranges: $22.39 - $28.29, with salary offers based on experience, skill set, training, and education.

• Comprehensive benefits package, including healthcare, paid time off, and various other benefits to promote a healthy lifestyle.
• Opportunities for career growth and professional development, with a focus on revenue cycle management and customer service.

Work Environment and Culture

• Primarily remote position, with occasional requirements to visit the office for training, meetings, and other business needs.

• Collaborative and inclusive work environment, with a focus on teamwork and customer service.
• arenaflex is an equal employment opportunity employer, adhering to all requirements of all applicable federal, state, and local civil rights laws.

How to Apply

If you're passionate about delivering exceptional customer service and supporting healthcare organizations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply to this job Apply To this Job Apply for this job