Experienced Specialty Testing Customer Service Support Representative – Remote Opportunity at arenaflex
At arenaflex, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a Specialty Testing Customer Service Support Representative, you'll be part of a dedicated team that provides assistance to patients and clients to better understand health insurance coverage, cost, and payment options, and answers billing questions over the phone. If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting remote opportunity.
About arenaflex
arenaflex is a leading healthcare company that's dedicated to helping solve some of today's biggest health challenges around the world. Our team of experts is passionate about accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. We're committed to creating a workplace culture that's inclusive, diverse, and supportive, where our employees can grow and develop their skills.
Job Summary
We're seeking an experienced Specialty Testing Customer Service Support Representative to join our remote team. As a key member of our Specialty Testing team, you'll be responsible for providing assistance to patients and clients regarding insurance coverage, financial responsibilities, and billing. You'll work closely with other departments to resolve reimbursement opportunities and maintain patient confidentiality and adhere to HIPAA guidelines and regulations.
Responsibilities
* Provide assistance to clients and patients regarding insurance coverage, financial responsibilities, and billing
- Collaborate with other departments to resolve reimbursement opportunities
- Receive and process credit card payments over the phone, adhering to PCI compliance protocols
- Initiate payment plans for patients for outstanding balances
- Document telephone conversations clearly and accurately in the respective systems
- Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines and regulations
- Assist with other duties as assigned
Qualifications
* Associates degree with at least 1+ year of prior relevant work experience OR High School diploma/GED equivalent with at least 3+ years of relevant work experience
- Prior healthcare experience strongly preferred, with a strong preference given to professional medical billing and collection practices
- Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred
- Previous customer service experience handling high call volume strongly preferred
- Medicare/Medicaid billing experience preferred
- Knowledge of CPT and ICD10 codes strongly preferred
- Experience with Laboratory Billing and Laboratory Information System (LIS) preferred
- Working knowledge of prior authorization preferred
- Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes preferred
- XIFIN experience preferred
- Bilingual in English and Spanish preferred
Desired Skills
* Excellent verbal and written communication skills
- Ability to follow established program protocols and procedures
- Ability to review large amounts of data for accuracy
- Must be organized and detail-oriented
- Computer proficiency - MS Windows, MS Office, and database experience
Physical Requirements
* Prolonged periods of sitting at a desk and working on a computer
Remote Technical Requirements
* Internet speed of at least 50 megabytes per second
- Ability to connect equipment to router/modem with Ethernet cord
- Equipment cannot be connected through Wi-Fi or satellite internet
Benefits
* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
How to Apply
If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting remote opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job
Application Window
The application window for this position closes on August 19, 2025. We encourage you to apply early to ensure consideration for this exciting opportunity.
Pay Range
The pay range for this position is $15.50-$20.00 per hour. Apply for this job