Experienced Part-time Customer Experience Specialist - Remote Opportunity at arenaflex

Join arenaflex, a leading innovator in the pet care industry, as we continue to revolutionize the way pet owners care for their beloved pets. We're seeking a passionate and driven Part-time Customer Experience Specialist to be the first point of contact for our customers, providing exceptional customer experiences that exceed their expectations. As a remote team member, you'll have the opportunity to work from the comfort of your own home, surrounded by your own pets (if you have any!), and be part of a fast-paced environment with huge scope for progression. If you're passionate about pets and pet health, and have a strong desire to deliver exceptional customer experiences, we want to hear from you!

Role Purpose:

The Customer Experience Specialist role is a crucial part of our team, aiming to assist, delight, and reward our customers. Our goal is to retain and acquire customers by providing exceptional customer experiences, and we're looking for someone who shares our brand values: Do Good, Show Empathy, and Spread Optimism.

Responsibilities:

As a Customer Experience Specialist, you'll be responsible for:

• Providing first-line response and timely resolution to customer inquiries via email and telephone
• Proactively identifying patterns or trends to improve our processes and services
• Continually learning and developing knowledge of our treatments and services to better serve our customers
• Additional tasks may be assigned based on business needs

Experience Required:

To succeed in this role, you'll need:

• 3+ years of experience in a customer-facing role (e-commerce experience is a plus)
• Experience working in a remote environment
• Strong computer literacy, written, and verbal skills
• Experience with CRM systems such as Freshdesk, Zendesk, or similar
• Excellent time management and organizational skills
• Customer-centric, enthusiastic, and willing to take on additional tasks
• Adequate uninterrupted working space at home
• Bonus points for having your own cat or dog!

What We Offer:

At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:

• Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care
• 20 days holiday and all UK public and bank holidays (pro-rata) plus your birthday off
• Free arenaflex subscription for your pet

Workplace:

As a remote team member, you'll have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. You'll be part of a fully remote working environment with a team spanning across the UK.

Learning & Development:

At arenaflex, we're committed to helping our team members grow and develop their skills. You'll have access to:

• A fast-growing start-up with big ambitions and progression opportunities
• £1000 personal learning and development budget per annum

Shift Pattern:

We're looking for someone to work Monday to Thursday/Friday, 16-20 hours per week, 10 am-2 pm daily. Salary displayed FTE (full-time equivalent) per annum, pro-rata to hours worked.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have the skills and experience we're looking for, please submit your application today. Please send your CV, cover letter, and short replies to the following questions to [[email protected]](mailto:[email protected]):

• What do you find interesting about the pet industry?
• Which subscription business have you had the best experience with and why?
• Please outline a recent negative customer service experience and how it could have been improved

Don't miss out on this fantastic opportunity to grow your career. Apply now and join our team!

Apply Now:

Apply Now

Join Our Team:

At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on the lives of pets and their owners. If you share our values and are looking for a challenging and rewarding role, please submit your application today. Apply for this job