Associate Customer Success Manager – Insurance Industry Expertise & Customer-Centric Approach

At arenaflex, we're on a mission to revolutionize the insurance industry by providing efficient, equitable coverage to people and organizations facing the challenges of today. Our AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize their portfolios of risks, ensuring fair and equitable pricing in difficult-to-price areas. We're looking for an experienced Associate Customer Success Manager to join our team and help us achieve our vision.

About arenaflex

arenaflex is a cutting-edge technology company that's changing the face of the insurance industry. With a strong backing from industry leaders like Salesforce, Veeva, Zoom, and Box, we're well-funded and committed to making a difference. Our category-defining 'RiskOps' solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. We're passionate about putting insurance underwriters back in the driver's seat, helping them meet their goals while providing an essential service to society.

Role Responsibilities

As an Associate Customer Success Manager at arenaflex, you'll play a critical role in ensuring our customers achieve their goals and get the most out of our software. Your responsibilities will include:

• Project Planning & Execution: Lead the planning, execution, and delivery of customer-facing projects, ensuring all milestones and deadlines are met.
• Stakeholder Coordination: Work closely with internal teams, including product management, software development, QA, and operations, to ensure alignment on project goals, timelines, and deliverables.
• Documentation & Reporting: Maintain accurate project documentation, including schedules, scope, and project progress reports, and provide regular status updates to stakeholders.
• Risk Management: Proactively identify and manage risks, providing mitigation plans to ensure successful project delivery.
• Quality Assurance & Testing: Ensure that all deliverables meet the required quality standards and customer expectations by working closely with the QA team during the development lifecycle.
• Support Request Processing & Analysis: Manage and analyze customer support requests related to software delivery, identifying trends and potential issues, and ensuring timely resolution by coordinating with the appropriate teams.
• User Training & Office Hours: Lead user training sessions and conduct office hours to ensure customers are equipped to use the software effectively. Provide ongoing support during and after training to address any questions or challenges.
• Customer Usage Tracking & Improvement: Monitor customer usage of the software to identify adoption gaps or underutilized features. Proactively work with customers to improve software usage and drive greater value from the solution.

Role Requirements

To succeed in this role, you'll need:

• 3-5 years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process, or systems (strongly preferred).
• Experience in customer success, customer service, or other client-facing, relationship management roles, or experience as a project manager in software delivery or IT project management.
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall, etc.).
• Excellent communication and interpersonal skills, with the ability to manage relationships with both internal teams and customers.
• Ability to manage multiple projects simultaneously, while ensuring quality and timely delivery.
• Solid experience in risk management, issue resolution, and stakeholder management.
• Knowledge of project management tools (e.g., Jira, MS Project, Asana) and software development lifecycles.
• A customer-centric mindset with a focus on delivering exceptional results.
• PMP, Scrum Master, or similar certifications are a plus.

What We Offer

We're committed to providing a competitive compensation package, including:

• Cash compensation: $70,000 to $115,000 (targeted)
• Stock options
• Benefits
• Additional perks

Our Culture

At arenaflex, we're a fast-paced and dynamic team that's passionate about making a difference. We value:

• Learning and growth
• Collaboration and teamwork
• Customer-centricity
• Innovation and creativity
• Fun and camaraderie

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [[email protected]](mailto:[email protected]).

How to Apply

If you're passionate about the insurance industry and customer success, we'd love to hear from you! Please apply to this role through our website or by clicking on the "Apply To This Job" button below. Apply To This Job Apply for this job Apply for this job