Temporary Customer Service Representative - Remote Opportunity at arenaflex
At arenaflex, we're committed to delivering exceptional patient care and experiences through our Laboratory Billing Services Department. As a Temporary Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about providing top-notch customer service and have a background in medical insurance, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare organization dedicated to providing innovative and compassionate care to our patients. Our Laboratory Billing Services Department is a critical component of our operations, and we're seeking a Temporary Customer Service Representative to join our team. As a Temporary full-time day shift position, you'll work Monday through Friday, 8:00am-5:30pm, and enjoy a flat rate of $20/hour.
Temporary Assignment Details
This is a temporary assignment estimated to last 3-4 months. As a Temporary Customer Service Representative, you'll be responsible for handling incoming calls, resolving issues related to member eligibility, plan prescription benefits, and claim payment issues, as well as patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Your primary goal will be to provide quality service and customer satisfaction through effective communication and education.
Responsibilities
As a Temporary Customer Service Representative, your key responsibilities will include:
- Handling incoming calls from patients or members to address issues related to:
+ Member eligibility + Plan prescription benefits + Claim payment issues + Patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
- Providing quality service and customer satisfaction through effective communication and education
- Resolving issues in a timely and professional manner
- Maintaining accurate records and documentation
- Collaborating with other departments to ensure seamless patient care
Requirements
To be successful in this role, you'll need:
- A High School Diploma or equivalent (Required)
- Two years of Customer Service experience, preferably in a hospital or physician's office setting, specifically Laboratory
- Experience registering patients preferred
- High Volume call center experience preferred
- Epic EMR experience preferred
- Data entry skills
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a medical insurance setting
- Familiarity with Epic EMR system
- Data entry skills
- High Volume call center experience
Skills and Competencies
To excel in this role, you'll need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in data entry and record-keeping
- Familiarity with medical terminology and insurance concepts
Career Growth Opportunities and Learning Benefits
As a Temporary Customer Service Representative at arenaflex, you'll have the opportunity to:
- Develop your customer service and communication skills
- Gain experience working in a medical insurance setting
- Collaborate with a talented team of professionals
- Participate in ongoing training and development programs
- Pursue career growth opportunities within arenaflex
Work Environment and Company Culture
arenaflex is committed to creating a positive and supportive work environment. As a Temporary Customer Service Representative, you'll enjoy:
- A collaborative and dynamic team culture
- Opportunities for growth and development
- A comprehensive onboarding program
- Access to ongoing training and development programs
- A flexible and supportive work environment
Compensation, Perks, and Benefits
As a Temporary Customer Service Representative, you'll receive:
- A flat rate of $20/hour
- A temporary assignment estimated to last 3-4 months
- Opportunities for career growth and development
- A comprehensive onboarding program
- Access to ongoing training and development programs
How to Apply
If you're passionate about providing exceptional customer service and have a background in medical insurance, we want to hear from you! Apply now to join our team as a Temporary Customer Service Representative at arenaflex. Apply for this job