Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support

Join arenaflex, a leading provider of administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. Are you a customer service professional looking for a challenging and rewarding role in the healthcare industry? Do you have a passion for delivering exceptional patient care and resolving complex billing issues? Look no further than arenaflex, a top healthcare provider network that offers a unique opportunity to grow your career in a dynamic and supportive environment.

About arenaflex

arenaflex is a leading provider of administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. Our team of experienced professionals is dedicated to delivering exceptional patient care and resolving complex billing issues. We are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees.

Job Summary

The Customer Service Specialist I is a critical role within our revenue cycle team, responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. As a Customer Service Specialist I, you will be the first point of contact for patients and clients, providing exceptional customer service and resolving complex billing issues. You will work closely with our team to ensure that patients receive timely and accurate billing information, and that their accounts are up-to-date and accurate.

Key Responsibilities

* Handle a large volume of calls and perform work in a timely manner

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management
• Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
• Clearly document in the system a summary of work and follow-up steps after each call

Essential Qualifications

* High school graduate or GED certificate required

• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
• Knowledge of medical terminology is preferred
• Previous call center/claims experience is preferred
• Previous experience in an academic healthcare setting is preferred

Preferred Qualifications

* Experience working in a fast-paced call center environment

• Knowledge of medical billing software and systems
• Experience with patient financial and practice management systems
• Strong communication and interpersonal skills
• Ability to work in a team environment and provide exceptional customer service

Compensation and Benefits

* Hourly rate ranges: $22.39 - $28.29

• Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education
• Comprehensive benefit package, including healthcare and various other benefits
• Paid time off to promote a healthy lifestyle
• Opportunities for career growth and professional development

Work Environment and Culture

* Primarily remote position, with occasional requirements to visit the office for training, meetings, and other business needs

• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for exceptional performance

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job