Customer Service Guide (Human Services Specialist 1) - Join Our Team and Make a Difference at arenaflex!
At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. As a key member of our team, you will have the opportunity to work collaboratively with a diverse group of professionals to provide specialized assistance to those seeking services. Our Self-Sufficiency Program (SSP) team is dedicated to promoting whole well-being and creating a welcoming environment that values diversity and inclusivity.
About arenaflex
arenaflex is a leading organization in the field of human services, dedicated to providing support and resources to individuals and families in need. Our team is passionate about making a difference in the lives of Oregonians, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.
Responsibilities
As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to make a positive impact on the lives of individuals and families seeking services. Your key responsibilities will include:
- Providing customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
- Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
- Offering information and referrals to community resources, and assisting with case status and other inquiries.
- Working collaboratively with program staff to provide a safety net and promote family stability.
- Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
- Excellent communication and interpersonal skills, with the ability to work with diverse populations.
- Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
- Ability to adapt communication style to explain complex information to diverse audiences.
- Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
What We Offer
As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have the opportunity to work in a collaborative and dynamic environment that values diversity and inclusivity. We offer a competitive salary range, comprehensive benefits package, opportunities for professional growth and development, and a chance to make a positive impact on the lives of Oregonians.
Competitive Salary Range:
$3,429 - $4,622
Comprehensive Benefits Package:
including medical, dental, and vision insurance, as well as retirement savings plan.
Opportunities for Professional Growth and Development:
including training and development programs, mentorship opportunities, and career advancement.
Collaborative and Dynamic Work Environment:
with a diverse team of professionals who are passionate about making a difference.
Chance to Make a Positive Impact:
on the lives of individuals and families in need of support and resources.
How to Apply
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928. Apply Now Apply for this job
Why Join arenaflex?
At arenaflex, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.
What Our Team Says
"I love working at arenaflex because I have the opportunity to make a positive impact on the lives of individuals and families in need of support and resources. Our team is passionate about creating a welcoming environment that values diversity and inclusivity, and I feel proud to be a part of it." - [Name] "I have been working at arenaflex for several years, and I have seen firsthand the impact that our team has on the lives of individuals and families in need of support and resources. I am proud to be a part of an organization that values diversity and inclusivity, and I am excited to see the positive impact that our team will continue to make in the future." - [Name]
Join Our Team and Make a Difference
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928. Apply Now Apply for this job Apply for this job