Client Service Representative

About Us: Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

Job Description:

Job Title: Client Service Representative

Position Summary:

Magna Legal Services is seeking a proactive and personable client services representative to be the cornerstone of our client relationships. In this role, you’ll deliver outstanding support, resolve inquiries, and ensure client satisfaction while collaborating with internal teams to drive success. If you thrive in a fast-paced environment and love turning challenges into opportunities, we would love to meet you!

Key Responsibilities:

• Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests

• Troubleshoot issues, provide solutions, and escalate complex issues to team manager

• Build and maintain strong client relationships, proactively identify opportunities to enhance client experience

• Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement

Qualifications:

• Proficiency in email etiquette

• Proficiency with Microsoft Office & Adobe Acrobat

• Knowledge of basic Microsoft Teams functions

• Zoom basic knowledge

• Preferred knowledge of Front email system but not required

• Preferred knowledge of ReporterBase but not required

• Must be a team-player and have excellent communication skills

• Must have excellent phone etiquette

Compensation: USD $50,000 - $60,000 per year. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees. Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply To This Job