Director Business Systems

Director Business Systems

San Diego, CA/ remote Pacific Time Zone

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

Title: Director, Business Systems Department: Business Systems Reports To: VP of IT Location: Pacific Time Zone

Position Overview

Platform Science is seeking a seasoned Director Business Systems to lead our global NetSuite and Salesforce ecosystems. This is a hands-on leadership role at the intersection of systems architecture, process optimization, and cross-functional collaboration.

You will own the full lifecycle of our core platforms—from strategy to administration—while leading a global team of administrators and analysts. As the SME across NetSuite and Salesforce, you will drive the Lead-to-Cash process including CPQ, CLM, AR/AP automation, PLM, and billing.

This role combines deep technical execution with executive influence.

Key Responsibilities

Platform Leadership & Architecture

• Serve as primary SME and strategic owner for NetSuite (ERP) and Salesforce (CRM)
• Architect scalable solutions across the Lead-to-Cash lifecycle
• Define platform standards, governance, and integration design patterns
• Translate business needs into technical roadmaps
• Balance short-term delivery with long-term scalability

Team Management & Development

• Lead a global team across NA, LATAM, and EU
• Set performance expectations and coaching plans
• Build a high-accountability, collaborative culture
• Partner with HR and IT leadership on hiring and team scaling

Implementations & Integrations

• Lead end-to-end implementations and enhancements
• Manage integrations (Boomi, Snowflake, Zoom, TalkDesk, etc.)
• Oversee data migration, testing, and deployment
• Drive change management and adoption

Process Optimization

• Improve workflows across Finance, Sales Ops, Supply Chain, and PLM
• Lead business analysis and future-state design
• Ensure audit readiness and compliance
• Build reporting and analytics for leadership insights

Operations & Support

• Own system health, releases, and user administration
• Resolve complex system issues
• Manage vendors and licensing
• Maintain roadmap and backlog prioritization

Required Qualifications

Experience

• 7+ years in Business Systems or IT
• Deep expertise in NetSuite or Salesforce (experience with both preferred)
• Proven success leading complex implementations
• 3+ years managing global teams
• Experience with Lead-to-Cash processes (CPQ, CLM, billing, etc.)
• Experience with integration platforms (Boomi preferred)

Technical Skills

• NetSuite: SuiteScript, SuiteFlow, ARM, multi-subsidiary
• Salesforce: Sales Cloud, CPQ, Service Cloud, Apex, LWC
• Integration: REST/SOAP APIs, iPaaS tools
• Data: Snowflake or similar, data modeling
• Project Management: Agile/Scrum, Jira, Asana

Leadership & Communication

• Strong executive communication skills
• Ability to influence cross-functional stakeholders
• Experience driving organizational change
• Thrives in fast-paced environments

Preferred Qualifications

• NetSuite or Salesforce certifications
• Boomi certification
• Experience with Snowflake
• Familiarity with SOC 2, NIS2 compliance
• Experience in post-acquisition environments

For more information please see the Benefits Highlights brochure for regular, full-time employees.

In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefit.

Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $120,000 and $165,000 The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant training and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.