Experienced Technical Expert Coordinator – Business Government Customer Organization (BGCO) Technical Customer Service
At arenaflex, we're revolutionizing the way we connect and communicate around the world. As a leading provider of technology and communications services, we're committed to delivering exceptional customer experiences that drive business results. Our Business Government Customer Organization (BGCO) is dedicated to assisting customers in achieving their organizational objectives, and we're seeking a highly skilled Technical Expert Coordinator to join our team.
About the Role
As a Technical Expert Coordinator, you'll play a critical role in delivering best-in-class technical support and customer experiences to high-value business and government customers. You'll be responsible for taking incoming technical calls, focusing on technical troubleshooting, complex solutions support, and resolution. Your advanced troubleshooting skills will be essential in resolving a wide range of customer issues, including both advanced technical and customer service inquiries.
Key Responsibilities
• Perform advanced troubleshooting for hardware and software, diagnosing both network and application issues.
- Provide detailed information on how to set up/configure complex data and voice products.
- Deliver high-level resolution support to multiple business customer types as measured by Customer Experience Audits.
- Provide efficient customer support with proficiency in customer-facing systems.
- Maintain an in-depth level of knowledge of products and networks, positioning them as strategic solutions.
- Drive trouble ticket accuracy through deductive reasoning and tool utilization.
- Provide advanced technical support information to sales and support groups across all channels as appropriate.
- Create and accept change and innovation in your area of the business to create greater value for customers, shareholders, and peers.
- Leverage skills and abilities to best support the customer and identify opportunities to drive growth and proactive solutions.
Requirements
• Bachelor's degree or one or more years of work experience.
- One or more years of customer service and/or sales experience.
- Willingness to work a flexible schedule including evenings and weekends.
Nice-to-Haves
• One or more years of technical support experience.
- Experience with facilitation and communication across all levels of the organization.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Network Certifications: A+ Certification, Network+ Certification, etc.
- Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks).
- Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration.
- Experience in Leadership.
Benefits
• Competitive hourly wage between $29 - $37.
- Flexible work schedule with hybrid work options.
- Opportunities for professional development and growth within the company.
Work Environment and Company Culture
As a Technical Expert Coordinator at arenaflex, you'll have the opportunity to work from home and in the office, with a defined work location that includes a minimum of eight assigned office days per month set by your manager. Our company culture values innovation, collaboration, and customer-centricity, and we're committed to creating a work environment that supports the growth and development of our employees.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Technical Expert Coordinator, you'll have access to a range of training and development opportunities, including:
- Regular training sessions and workshops on advanced technical topics.
- Opportunities to participate in cross-functional teams and projects.
- Access to industry-leading tools and technologies.
- Mentorship and coaching from experienced colleagues.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Contact Information
For more information about this role or to discuss your application, please contact our HR team at [arenaflex email address]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job