Experienced Tier 2 E-Commerce Phone/Chat Support Specialist – Gaming Industry Expertise
At arenaflex, we're on a mission to revolutionize the world of digital engagement services, connecting top-tier brands with exceptional talent like you. As a seasoned Tier 2 E-Commerce Phone/Chat Support Specialist, you'll be part of a dynamic team that's passionate about delivering world-class customer experiences. If you're a gaming enthusiast with a knack for problem-solving and a flair for communication, we want to hear from you!
About arenaflex
arenaflex is a global leader in managed digital engagement services, boasting a network of over 10,000 Mods who speak 50+ languages in 70+ countries. Our clients include some of the world's most iconic brands, such as the NFL, Zendesk, and Topps. We're committed to bringing companies closer to their customers, and we're looking for talented individuals like you to join our squad.
Job Summary
As a Tier 2 E-Commerce Phone/Chat Support Specialist, you'll be responsible for providing exceptional customer support to our clients' customers via phone and chat. You'll work on a variety of projects, from gaming-related e-commerce platforms to other exciting ventures. With a focus on delivering top-notch service, you'll be the go-to expert for customers seeking assistance with orders, account issues, and more.
Key Responsibilities
* Provide customer support via Zendesk ticketing system
- Utilize admin order tools to review order status and provide resolutions to customers
- Review user accounts and assist with account issues using admin tools
- Collaborate with clients to resolve complex customer issues
- Develop and maintain a deep understanding of client products and services
- Stay up-to-date on industry trends and best practices in customer support
- Work collaboratively with other Mods to achieve project goals
What We're Looking For
* Previous customer support experience, preferably in a retail or e-commerce setting
- Familiarity with Zendesk is a plus
- Chat and phone support experience is highly desirable
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Passion for gaming and e-commerce is a must
- Availability to start orientation ASAP
Work Environment and Requirements
* Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
- Reliable internet connection
- Strong typing skills and ability to multitask
What's In It For You
* Competitive hourly rate – discussed during your first interview
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the arenaflex Network
- Work from home
- Paid orientation
- Opportunity to work with top-tier brands and gaming industry leaders
- Professional development and growth opportunities
- Collaborative and dynamic work environment
Benefits and Perks
* Comprehensive training and onboarding program
- Ongoing support and feedback from experienced team members
- Access to industry-leading tools and technologies
- Flexible scheduling and work-life balance
- Opportunities for career advancement and professional growth
- Recognition and rewards for outstanding performance
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences.
How to Apply
If you're a motivated and customer-focused individual with a passion for gaming and e-commerce, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online portal. Don't miss this opportunity to join our dynamic team and take your career to the next level! Apply to this job Apply for this job