Experienced Bilingual Licensed Customer Service Agent – Property & Casualty Insurance Expert

At arenaflex, we're revolutionizing the insurance industry by putting customers at the forefront of everything we do. Our innovative approach to insurance has earned us recognition as one of the fastest-growing private companies in the nation, and we're looking for talented individuals like you to join our team. As a Bilingual Licensed Customer Service Agent, you'll play a critical role in delivering exceptional customer experiences and providing expert support to our policyholders. If you're passionate about insurance, have a knack for problem-solving, and are fluent in Spanish, we want to hear from you.

About arenaflex

arenaflex is a pioneering digital insurer that's changing the face of home insurance. We're committed to making policies convenient, affordable, and tailored to our customers' unique needs. Our cutting-edge technology platform enables seamless user experiences, customized coverage options, and fast, high-quality claims service. As a fully licensed carrier, we offer coverage through our reciprocal exchanges, which are owned by our policyholders.

What We're Looking For

We're seeking a highly skilled and bilingual Licensed Customer Service Agent to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our policyholders, answering questions, and resolving issues in a timely and professional manner. Your expertise in property and casualty insurance will be invaluable in helping our customers navigate their policies and make informed decisions.

Responsibilities

As a Bilingual Licensed Customer Service Agent, your day-to-day responsibilities will include:

• Interacting with policyholders via phone, email, and chat to resolve questions and concerns
• Contacting customers' banks and mortgage companies to obtain additional details
• Creating and updating policies for customers to review
• Submitting payments and issuing refunds
• Educating customers on policies and coverages
• Collaborating with internal teams to resolve complex issues and improve customer experiences
• Participating in ongoing training and professional development to stay up-to-date on industry trends and best practices

Requirements

To be successful in this role, you'll need:

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Experience in a call center or high-incoming call volume environment
• Fluency in Spanish (bilingual preferred)
• Home insurance experience highly preferred
• Superior customer service skills, with a focus on empathy and problem-solving
• Ability to work in a fast-paced environment with limited structure
• Proficiency in Google Suite or similar tools, with the ability to navigate multiple tools and windows at once
• A need for efficiency, with a focus on continuously improving processes and procedures

Availability and Training

We're looking for candidates who are available to work our standard shifts, which include:

• 9:00 AM-6:00 PM CST
• 10:00 AM - 7:00 PM CST

You'll also be required to participate in our mandatory paid 10-week training period, which will equip you with the knowledge and skills you need to succeed in this role.

Benefits and Perks

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Competitive salary and company equity through Restricted Stock Units (RSUs)
• 401K with company match of up to 4% of eligible earnings
• 16 days of accrued PTO per year, plus 10 paid holidays (8 company holidays plus 2 floating)
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
• Continuing education and professional development opportunities

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and perks that reflect our commitment to our employees' well-being. Join our team and become part of a dynamic and innovative organization that's changing the face of insurance.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. We're committed to creating a workplace culture that's inclusive, diverse, and respectful. We welcome applications from candidates of all backgrounds and perspectives.

State-Specific Requirements

Please note that this role is subject to state-specific requirements. We're currently hiring for our August 25, 2025 class, and we're looking for candidates who are able to live and work full-time in one of the following states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

Apply Now

Don't miss this opportunity to join a dynamic and innovative organization that's changing the face of insurance. Apply now to become a part of our team and start your career with arenaflex. Apply to this job Apply for this job