Experienced Staff Technical Writer – Customer Workflow Expert

At arenaflex, we're revolutionizing the way organizations work by harnessing the power of innovative AI-enhanced technology. As a global market leader, we've been empowering over 8,100 customers, including 85% of the Fortune 500, to find smarter, faster, and better ways to work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, and we're just getting started on our journey to make the world work better for everyone.

Join Our Team

As a Staff Technical Writer – Customer Workflow Expert at arenaflex, you'll play a vital role in shaping the content strategy for multiple applications, driving the execution of content plans, and influencing product strategy to accelerate customer success. If you're passionate about creating user-focused technical content and leading collaborative teams, we want to hear from you.

Key Responsibilities

• Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals

• Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers
• Use your strong understanding of the arenaflex product ecosystem and your expert knowledge of the specific users and applications you support to influence product strategy and create content experiences that accelerate customer success
• Provide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives

Qualifications

Basic Qualifications (the must have)

• BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields

• Understanding of content development life cycles and processes

Preferred Qualifications (the nice to have)

• 7+ years work experience in technical communication

• Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers
• Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies

Skills and Competencies

• Excellent writing, editing, and communication skills

• Strong understanding of content development life cycles and processes
• Ability to work collaboratively with cross-functional teams
• Experience with structured authoring architectures (DITA, Markdown, etc.)
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Experience with content management systems (CMS) and version control systems (VCS)

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Staff Technical Writer – Customer Workflow Expert, you'll have access to:

• Ongoing training and development opportunities to enhance your technical writing skills
• Mentorship and coaching from experienced technical writers and subject matter experts
• Opportunities to work on high-profile projects and contribute to the development of arenaflex's product ecosystem
• Collaborative work environment with a diverse team of technical writers, subject matter experts, and product managers
• Flexible work arrangements, including remote work options and flexible hours

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on the principles of flexibility, trust, and collaboration. We believe in:

• Flexible work arrangements that allow you to work from anywhere, at any time
• A culture of trust and autonomy, where you're empowered to make decisions and take ownership of your work
• Collaborative teams that work together to achieve common goals
• Ongoing training and development opportunities to enhance your skills and knowledge
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base pay: $115,600 - $202,400 (dependent on qualifications, skill level, and work location)
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs (subject to eligibility requirements)

How to Apply

If you're passionate about creating user-focused technical content and leading collaborative teams, we want to hear from you. Please submit your application, including your resume, cover letter, and samples of your prior technical writing work. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), arenaflex may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon arenaflex obtaining any export license or other approval that may be required by relevant export control authorities. Apply for this job