Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Expert

Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you have a flair for languages and a knack for resolving complex issues? If yes, then we have an exciting opportunity for you to join arenaflex, a leading provider of SaaS, Software, and Hardware solutions, as a Customer Support Consultant. At arenaflex, we believe in empowering our team members to thrive in a multicultural and multilingual environment while enjoying the flexibility of working from the comfort of their own homes. Our People First management approach is designed to unlock your potential by providing you with the opportunity to master new skills, achieve challenging goals, and grow professionally.

What You Will Do:

As a Customer Support Consultant at arenaflex, you will be responsible for providing exceptional customer support via chats, emails, and phone calls. Your primary goal will be to build positive and long-lasting relationships with customers, ensuring that their needs are met and exceeded. You will be working with a diverse range of customers, including individuals and businesses, and will be required to communicate complex technical information in a clear and concise manner. Some of your key responsibilities will include:

• Providing timely and effective responses to customer inquiries via multiple channels, including chats, emails, and phone calls
• Building and maintaining positive relationships with customers through active listening, empathy, and problem-solving skills
• Meeting and exceeding team KPIs, including first response time, resolution rate, and customer satisfaction
• Staying up-to-date with the latest technology trends and advancements in the industry
• Working with sensitive customer information, maintaining confidentiality and adhering to data protection policies
• Applying the latest customer happiness practices to ensure that customers have a positive experience with arenaflex
• Maintaining a working knowledge of our client's products and services, including their features, benefits, and technical specifications
• Communicating with developers and other departments of various IT companies to resolve complex technical issues

What You Need to Succeed in This Role:

To be successful in this role, you will need to possess the following skills and qualifications:

• Native Japanese and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Analytical and research skills, with the ability to quickly resolve complex technical issues
• A positive and responsible attitude, with a strong commitment to customer satisfaction
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection with a minimum speed of 50 Mbps download and 40 Mbps upload

Nice to Have:

While not essential, the following skills and qualifications would be a great plus:

• Experience with CRM systems, including Salesforce and Zendesk
• Experience in the crypto/finance industry, with a strong understanding of the latest trends and advancements

Benefits and Perks:

As a Customer Support Consultant at arenaflex, you can expect to enjoy a range of benefits and perks, including:

• A flexible schedule, allowing you to work from the comfort of your own home
• The opportunity to work fully remotely, with the flexibility to work from anywhere in the world
• An inclusive international environment, with colleagues from diverse backgrounds and cultures
• Compensation in USD, with good bonuses for referring friends
• Paid intensive training and probation, to ensure that you have the skills and knowledge needed to succeed in this role
• Work-life balance, with a focus on your personal and professional growth
• Responsive management, with a commitment to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow professionally

Who We Are:

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we're committed to creating a diverse and inclusive work environment.

How to Apply:

If you're passionate about delivering exceptional customer experiences and passionate about the world of tech, then we want to hear from you! Please submit your CV in English, highlighting your outstanding skills and qualifications. We can't wait to hear from you and explore the opportunity to join our team!

Disclaimer:

arenaflex is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse backgrounds and cultures, and we're committed to creating a workplace that's free from bias and discrimination. Apply for this job