Experienced Data Analyst – Customer Success Strategy at arenaflex

At arenaflex, we're revolutionizing the way businesses interact with their customers. Our cutting-edge software solutions empower companies to deliver exceptional customer experiences, driving loyalty, retention, and growth. As a key player in our Customer Success Strategy & Automation Team, you'll play a pivotal role in unlocking the full potential of our customers. We're seeking an exceptional Data Analyst to join our team, someone who can distill complex customer data into actionable insights that drive business outcomes.

The Intelligent Heart of Customer Experience

arenaflex software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. Our mission is to deliver best-in-class customer experiences that drive loyalty, retention, and growth. We believe in offering our people a fulfilling and inclusive experience, with a hybrid way of working that enables us to come together in person and remotely, connect, collaborate, and learn.

About the Role

As a Data Analyst on our Customer Success Strategy & Automation Team, you'll be a strategic partner to our Customer Success leaders, surfacing trends and retention drivers that improve decision-making, scale best practices, and ultimately lead to more successful customers. You'll analyze complex customer data, build dashboards and reports, and provide retrospective analysis on churned customers to inform our retention strategy. Your insights will directly impact our ability to retain and grow our customer base, making you a critical component of our success.

Responsibilities

• Analyze customer data, including health scores, product usage, support trends, and CS engagement data to identify areas of opportunity and drive business outcomes

• Build dashboards and reports to track key metrics related to customer success, adoption, retention, and risk
• Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
• Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
• Provide retrospective analysis on churned customers to inform arenaflex's retention strategy
• Support segmentation, headcount planning, and coverage model analysis
• Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
• Translate business questions into actionable reporting and dashboards

Qualifications

• 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment

• Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
• Understanding of customer success, retention, and post-sales engagement models
• Strong business acumen and ability to tie analysis to strategic impact
• Experience working with cross-functional stakeholders, including CS, Sales, and Product
• Strong communication skills – ability to explain data insights to non-technical audiences
• Experience working as an analyst supporting Customer Success preferred
• Experience working with Gainsight, Salesforce, or Snowflake preferred

What We Offer

• A high-impact role at the intersection of technology and customer value

• Directly enable arenaflex's Customer Success team to engage smarter, faster, and more proactively
• Competitive annualized base salary range: $113,000.00-$169,000.00
• Eligibility for bonus, benefits, or related incentives
• A fulfilling and inclusive work environment with a hybrid way of working
• Opportunities for career growth and learning with a global company
• A chance to work with a diverse and talented team of professionals

Work Environment and Company Culture

arenaflex is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at arenaflex are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

How to Apply

If you're a motivated and analytical individual who is passionate about customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply to this job Apply for this job