Experienced Customer Solutions Manager – Plant Engineering Balance of Plant Equipment
At arenaflex, we are committed to providing clean energy solutions that power the world's future. As a Customer Solutions Manager, you will play a vital role in defending and expanding America's ES market share for engineering products/services associated with Plant Engineering Balance of Plant Equipment. If you have a passion for innovation, a drive to succeed, and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global leader in the nuclear energy industry, providing safe, clean, and efficient energy solutions to customers around the world. With over 11,000 employees working in 19 different countries, we are proud of our diverse and inclusive culture that values teamwork, accountability, and innovation. Our mission is to enable our customers to achieve their goals by delivering exceptional products and services that meet their unique needs.
Job Summary
As a Customer Solutions Manager, you will be responsible for developing and leveraging key customer relationships to facilitate understanding of customer needs and ultimately create Engineer, Procure and Construction style proposals with strong value propositions to meet customer needs and secure OE. You will work closely with internal stakeholders, including Global Markets, America's Sales, GOS (Engineering and Supply Chain), and Global Product Management, to close on opportunities and drive pipeline growth. This is a remote role that can be performed from anywhere within the United States.
Key Responsibilities
* Develop/leverage key customer relationships to facilitate understanding of customer needs and ultimately create Engineer, Procure and Construction style proposals with strong value propositions to meet customer needs and secure OE.
- Accountable for OE and opportunity pipeline growth for product/technology areas.
- Monitor and assess near-term market trends, customer buying patterns, and competitor moves to adjust product positioning.
- Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer.
- Collaborate with sales on capture planning and final order negotiations.
- Support Plant engineering activities to aggregate product financials as well as (at least) monthly financial forecasting.
- Support Plant Engineering activities to develop resource demand signal for GOS engineering and manufacturing.
- Engage on emergent customer issues, leading the team as needed until project management is available and engaged, ultimately working with the collective team to develop technical and commercial solutions.
- Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution.
- Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes, and technology are available to deliver offer commitments as well as enable market growth.
- Collaborate with GECS resource managers to generate high-quality proposals.
- Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP.
- Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS.
- Collaborate and co-ordinate with peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction (e.g., design change packages, feedwater heaters, emergency diesel generators, moisture separator reheaters, balance of plant power upratings, etc.); collaborate to develop cohesive, joint proposals.
- Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc.
Qualifications
* Bachelor's Degree in Engineering or related technical discipline.
- 5+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels.
- Knowledge of Nuclear Power Plant design, balance of plant, market, and customers.
Why arenaflex?
At arenaflex, we offer a competitive benefits package to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S., the following are representative of what we offer:
- Competitive Salary
- Comprehensive Health, Wellness, and Income Protection Benefits
- Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
- 401(k) Savings Plan with Company Match
- Paid Vacations and Holidays
- Opportunities for Flexible Work Arrangements
- Educational Reimbursement Program
- Employee Referral Program
Work Environment and Company Culture
arenaflex is committed to creating a diverse and inclusive work environment that values teamwork, accountability, and innovation. Our global headquarters are located in Cranberry Township, PA, but we have employees working in 19 different countries. We are proud of our culture and encourage our employees to be their authentic selves.
How to Apply
If you are a motivated and results-driven individual with a passion for innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. We are committed to creating a diverse and inclusive work environment that values teamwork, accountability, and innovation. Apply for this job