Experienced Customer Service Department Support | Onsite | TX, IL, or OK | Contract

At arenaflex, we're on a mission to revolutionize the way healthcare consulting is delivered. As a leading provider of end-to-end healthcare IT and clinical solutions, we're committed to excellence, precision, and integrity. We're seeking a highly skilled and motivated Customer Service Department Support to join our team on a 5-month contract basis. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a certified Women's Business Enterprise (WMBE) with nearly 20 years of experience in the healthcare consulting community. We've built a reputation for delivering unparalleled results and exceeding expectations for our clients, including Fortune 100 firms nationwide. Our team of experts is dedicated to providing customized solutions that meet the unique needs of hospitals, health systems, and payer organizations.

Job Summary

As a Customer Service Department Support, you'll play a critical role in supporting our healthcare payor client by providing exceptional customer service, researching and resolving inquiries, and making decisions in a prompt and accurate manner. If you have a strong background in customer service, data entry, and communication, we encourage you to apply for this exciting opportunity.

Responsibilities

* Research and initiate telephone and written inquiries in a prompt, accurate, and objective manner

• Make decisions and respond quickly to customer questions and concerns
• Enter data accurately and efficiently using Microsoft Excel and Word
• Develop and maintain strong relationships with customers through clear and concise verbal and written communication
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date with industry trends and best practices to continuously improve customer service skills

Requirements

* High School Diploma or GED

• 1+ years of customer service experience, preferably in a call center or telemarketing environment
• Experience with telephone and email outreach, making decisions, and responding quickly to customer inquiries
• Data entry and/or typing experience
• Strong interpersonal, analytical, organizational, and independent decision-making skills
• Clear and concise verbal and written communication skills
• Proficient with Microsoft Suite (Excel and Word)

Preferred Qualifications

* 6+ months of data entry experience in an office environment

• Experience working in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team

What We Offer

* Competitive compensation package

• Weekly pay via Direct Deposit
• Medical, Dental, and Vision benefits available
• 401(k) options
• Access to our top-ranked team of recruiting and placement specialists
• Continuous, one-on-one support from a dedicated engagement manager
• Professional resume development and interview preparation

Why Work with arenaflex?

* Join a team of experts who are passionate about delivering exceptional customer service and making a difference in the healthcare industry

• Collaborate with a diverse and culturally sensitive team that values inclusivity and respect
• Enjoy a dynamic and fast-paced work environment that offers opportunities for growth and development
• Take advantage of our comprehensive benefits package and competitive compensation
• Be part of a company that is committed to excellence, precision, and integrity

Work Environment and Culture

arenaflex is a dynamic and fast-paced work environment that values collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional results and exceeding expectations for our clients. We're committed to creating a work environment that is inclusive, respectful, and supportive of our employees' growth and development.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. Apply for this job